JOB SATISFACTION, ORGANIZATIONAL COMMITMENT AND TURNOVER INTENTION OF HOTEL EMPLOYEES IN GREATER ACCRA.

ABSTRACT

The issues of job satisfaction, organizational commitment and turnover intention of hotel employees is very important for hospitality industry. The progress and development of the hospitality industry to a great extend depend on the retention of the employees. There is therefore a significant relationship between staff job welfare issues and job expansion. The objectives of the study sought among others to examine, identify and devise strategies to enhance job satisfaction related issues. The main data collection instrument used was questionnaire. Among the issues considered were the demographic, job satisfaction, organizational commitment and turnover intention. 250 respondents were sampled in total participation to the research study. Convenience sampling was utilised in selecting respondents. The results from the research shows significant relationship between job satisfaction, organisation commitment and turnover intention. The results demonstrated the importance of understanding the turnover intention among hotel staff in order to improve organisational career growth. It is recommended that management to establish good and effective retention strategies that would power employees through attending workshops, conferences and other forms of training to boost their capabilities and performance.