Research Papers/Topics in Hospitality and Tourism

Accessibility of Tourists to Uganda: A Case Study of Bwindi Impenetrable National Park

ABSTRACT This study was set to examine effect of accessibility of tourist in Uganda a case study of Bwindi impenetrable national park. It was guided by the study objectives which included examining the means of accessing Bwindi impenetrable national park by tourist, evaluate the challenges facing tourist accessibility and determine the solutions to the challenges above and access the strategies used by tourist to develop tourism in Uganda. The study followed across-sectional and descriptive ...

Impact Assessment of Local Community Involvement in Conservation of Tourism Attraction in Uganda A Case Study Of Mabira Forest

ABSTRACT This study carried out an investigation on the impact of community involvement in the conservation of tourist attractions in Uganda's case study of Mabira Forest. The objectives of the study were to; To assess the major indigenous practices used by the local community around Mabira forest in conserving the tourist attractions, to identify local Communities' activities that degrade natural resources, and to assess the benefits communities get from conserving the natural resources in M...

Service Quality And Customer Satisfaction In Selected Hotels Of Kampala- Uganda

ABSTRACT This study was set to determine the correlation between service quality and customer satisfaction in selected hotels of Kampala Uganda. It was guided by four specific objectives, that included; i) to determine the respondents profile in terms of age, gender, level of education, marital status and experience ii)determining the level of service quality; iii) the level of customers satisfaction; and iv) the relationship between service quality and customers 'satisfaction. The study used...

The Imp Act Of Eco-tourism On Local Communities In National Parks: A Case Study Of Mt. Elgon National Park, Uganda

Tourism is the fastest growing industry, which offers massive advantages to both the local and global society. The industly contributes annually over four thousand (4,000) billion Dollars of economic activities all over the world and it creates vast job opportunities whereby one out of every five employees in the global labour force aTe employed (Fayissa et a/.,2007). High growth in the tourism industry continues to have an enormous impact on economic development in many areas as it acts...

The Relationship Between Level Of Professional Skills And Work Allocation Among Staff In Rated Hotels In Kigali, Rwanda

The hotel industry is growing fast and need to allocate the work to professional employees who will meet the customer satisfaction. The purpose of this study was to assess the relationship between the level of professional skills and work allocation among staff in rated hotels in Kigali, Rwanda. The study specifically sought to determine the effect of academic qualification on work allocation in hotels in Kigali, Rwanda, to establish the extent to which work allocation in hotels in Kiga...

Hygiene Practices in Urban Restaurants: Investigating Possibilities of Introducing HACCP Systems in Thika Town

ABSTRACT The restaurant food sector has experienced significant growth in the past few decades due to population growth and rapid urbanization. Despite the economic benefits of the sector, it has been recognized as a potential hazard to public health when food is not wellprepared. The purpose of this study was to examine hygiene practices and the possibilities of introducing food safety assurance systems based on scientific methods to enhance food safety in urban restaurants. Whereas the...

Influence Of Servicescape On Customer Satisfaction In Restaurants Within Classified Hotels In Nairobi County, Kenya

ABSTRACT The term „servicescapes‟ refers to several dimensions of the physical environment and is believed to have a strong impact on customers‟ satisfaction (Bitner, 1992). It comprises of different elements such as; Ambient Conditions (colour, lighting, music); Spatial layout and functionality (layout, equipment, furnishing); Signs, symbols and artefacts as well as cleanliness. Hospitality industry has grown and more customers increasingly expect a more entertaining environm...

Role Of Formal Hospitality Training On Job Performance Of Executive Chefs In Classified Hotels In Mombasa County, Kenya

Abstract Provision of food and beverage services to hotel guests complements accommodation for resident guests in hotels. Hospitality investors assume that a chef can easily be developed from the kitchen through apprentice and made to steer the kitchen operations to greater heights without necessarily undergoing formal training. With the fast changing culinary needs, chefs have become an integral component in determining the overall meal experience of guests and the achievement of kitch...

Eco-Tourism Development Challenges In South Sudan: A Case Study In Pibor And Boma Payams, Jonglei State

ABSTRACTEcotourism is regarded as the fastest growing industry in the world. Africa was identified at theWorld Investment Conference in Geneva (WAIPA, 2005) as one of the continents with asignificant potential for developing ecotourism. Ecotourism provides the best alternative foreconomic development to South Sudan which does not have any other mineral resources apartfrom oil, unlike most African countries. The development of ecotourism can contribute a lot tothis semi autonomous country...

Role Of Brand Perceptions And Entrepreneurial Self-Efficacy On Place Brand Equity In Western Kenya Tourism Circuit

ABSTRACTMany destinations have open up to and invested in the tourism industry leading to heightened competition between them. This has brought to fore the concept of place brand equity, where destinations seek to highlight their value to not only visitors, but also residents and investors. Tourism destinations have therefore developed strategies to enhance their brands. In Kenya, the National Tourism Blueprint 2030 recognizes that the tourism industry plays an important role in Kenya‟s eco...

Occupational Accidents In Hotels Within Eldoret Town, Kenya: Awareness And Prevention

ABSTRACT This study is entitled, ―Occupational Accidents in hotels within Eldoret Town: Awareness and Prevention‖. The specific objectives of the study were to establish whether there are policy guidelines relating to prevention of occupational accidents and to check whether legal requirements relating to safety at work are followed; determine the level of awareness of the safety procedures by the staff and proprietors of hotels within Eldoret municipality and to establish preventive meas...

Influence Of Cultural Practices On Tourism Development In Baringo County, Kenya

ABSTRACTBaringo is a cultures-diverse county that hosts communities including the Pokot, Ilchamus, Tugen and other Kenyan communities. This makes the county a true definition of social and cultural diversity. Although Baringo is known for cultural diversity, existence of item based tourism rather than market based poses a danger to cultural tourism development. Whilst stiff competition is encountered on conventional tourists‟ destination, there is need of increasing supply of cultural attra...

Examining The Balanced Scorecard Approach To Measuring Performance Of Five Star Hotels In Nairobi, Kenya.

ABSTRACTPerformance measurement is a term that refers to the process of quantifying the efficiency and effectiveness of past actions. Traditional models for determining the performance and effectiveness of employees rely heavily on financial accounting indicators. However, this study shifts the perspective of how performance measurement can be conducted. In today‟s competitive environments, hotels are competing in terms of non-financial measures like product quality, delivery, reliability a...

Value Co-Creation On Guests’ Loyalty In Classified Vacation Hotels In Mombasa County, Kenya.

ABSTRACTValue co-creation is a business strategy that can enhance the performance of modern hospitality firms. However, its adoption and applicability in the hotel industry more so in Kenya has not been given much attention. The aim of this research was to establish how value co-creation influences guests‟ loyalty in classified vacation hotels in Mombasa County, Kenya. Specifically, the study sought to: find out how dialogue influences guests‟ loyalty in classified vacation hotels, determ...

Shompole Eco-Lodge‟S Influence On Community Development In The Magadi Region, Kenya

ABSTRACTThe tourism industry has been recognized as a major industry which could help in development and poverty reduction in Kenya. This is especially through ecotourism and community-based tourism enterprises which can ensure that the local communities benefit. The purpose of this study was to explore the value of the Shompole eco- lodge to community development and how the lodge‟s presence has improved the livelihoods and the attitudes of the community towards wildlife conservation. The ...


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