Job Stress and Employee Performance in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan

ABSTRACT This study aimed at establishing the relationship between job stress and employee performance in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan, the objectives were; (i) determining the effect of job stress on Timeliness of employees in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan, (ii) establishing the effect of job stress on quality of work in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan, and (iii) examining the effect of job stress on feedback among the employees in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan. This research employed descriptive correlation design to describe the relationship between job stress and employee performance. The study population was 140 and sample size was 103 respondents. The findings revealed the following: job stress significantly affects Timeliness of employees in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan, job stress has a significant effect on quality of work in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan, and lastly job stress has a significant relationship on feedback among the employees in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan.The researcher concluded that; reducing job stress it increases employee performance in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan, a decrease in job stress increases quality of work in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan, and lastly; a reduction in job stress improves feedback among employees in the Ministry of Labor, Public Service and Human Resource Development, Juba, South Sudan and an increase in job stress among employees it reduces the performance of employees. The researcher recommended that; the Ministry of Labor, Public Service and Human Resource Development should not put the workers on pressure to do numerous work within a short period of time, the Ministry of Labor, Public Service and Human Resource Development should make sure that work given to employees should be split to suit their personal strengths, and to the employees should learn how to handle unusual challenges in work.

TABLE OF CONTENTS

Declaration I

Approval II

Dedication iii

Acknowledgements iv

Abstract V

Table Of Contents vi

List Of Tables xii

Lists Of Acronyms XIII

Chapter One 1

Introduction 1

1.0 Introduction 1

1.1 Background Of The Study 1

1.1.1 Historical Perspective 1

1 .1.2 Theoretical Perspective 3

1.1.3 Conceptual Perspective 4

1 1.4 Contextual Perspective 5

1.2 Problem Statement 5

1.3 Purpose Of The Study .6

1.4 Objectives Of The Study 6

1.5 Research Questions 6

1.6 Hypothesis 6

1.7 Scope Of The Study 7

1.7.1 Geographical Scope 7

1.7.2 Content Scope 7

1.7.3 Time Scope 7

1.8 Significance Of The Study 7

Chapter Two 8

Literature Review 8

2.0 Introduction 8

2.1 Theoretical Review 8

2.2 Conceptual Framework 11

2.3 Review Of Related Literature 12

2.3.1 Job Stress 12

2.3.1.1 Role Conflict 13

2.3.1.2 RoleAmbiguity.14

2.3.1.3 Work Overload 15

2.3.2 Employee Performance 15

2.3.2.1 The Effect Of Job Stress On Timeliness Of Employees 16

2.3.2.2 The Effect Of Job Stress On Quality Of Work 17

2.3.2.3 The Effect Of Job Stress On Feedback Of Employees 17

2.4 The Relationship Between Job Stress And Employee Performance 20

2.6 Research Gaps 23

Chapter Three 24

Methodology 24

3.0 Introduction 24

3.1 Research Design 24

3.2 Study Population 24

3.3 Sample Size 24

3.4 Sampling Techniques 25

3.5 Data Sources 26

3.5.1 Primary Data 26

3.5.2 Secondary Data 26

3.6 Data Collection Methods .26

3.6.1 Questionnaires 26

3.7 Validity And Reliability 26

3.7.1 Validity 26

3.7.2 Reliability 27

3.8 Data Collection Procedures 27

3.9 Data Analysis 27

3.10 Ethical Considerations 28

3.11 Limitations Of The Study 28

Chapter Four 29

Presentation, Analysis And Interpretation 29

4.0 Introduction 29

4.1 Demographic Characteristics Of The Respondents 29

4.2 Job Stress 31

4.3 Employee Performance 34

4.4 The Effect Of Job Stress On Timeliness Of Employees In The Ministry Of Labour, Public

Service And Human Resource Development, Juba, South Sudan 37

4.5 The Effect Of Job Stress On Quality Of Work In The Ministry Of Labor, Public Service And

Human Resource Development, Juba, South Sudan 38

4.6 The Effect Of Job Stress On Feedback Among The Employees In The Ministry Of Labour,

Public Service And Human Resource Development, Juba, South Sudan 38

4.7 Relationship Between Job Stress And Employee Performance 39

Chapter Five 41

Discussions, Conclusions And Recommendations 41

5.0 Introduction 41

5.1 Discussion Of Findings 41

5.1.2 The Effect Of Job Stress On Quality Of Work 42

5.1.3 The Effect Of Job Stress On Feedback Among Employees 43

5.1.4 Assessment Of The Theory 44

5.3 Recommendations 45

5.4 Contribution To Study 45

5.5 Areas For Further Research 46

References 47

Appendices 54

Appendix I: Research Jnstniments 54

Appendix I: Questionnaire .54

Appendix Ii: A Sketch Map Of Juba County 57