Local Council Management And Performance In Social Service Delivery In Sheema Local Government

ABSTRACT

Local Governance is one of the most agitated for developments in modern public administration worldwide. After its inception in Britain in the 1 770s, the system has attracted international attention and more applicable in democratically flowing economies. This thesis attempted to analyze the element of Local council management and its effect on service delivery in sectors like health and education. The study therefore managed to come up with various results as provided for in the questionnaires by the respondents. The study was based on the

following objectives (1) to determine the level of Local council management in the area under study (2) to determine the level of service delivery and (3) to find whether there is a relationship between Local council management and service delivery. The study was based on the Systems Theory presented by Peter Senge (1994) which reveals that the performance of front-line

employees is influenced by human resources and finance policies coupled with other skills and developments. A descriptive survey design was employed in the study which descried the different variables in the study. A research sample size of 81 was used selected using a random sampling technique. Chapter four presented the finding of the study revealing that Local Council

management is at play in Sheema district but needs more planning. The study on this variable indicated a mean of 2.47 interpreted as high. On the second objective the study indicates that service delivery was improving with a mean 2.73 interpreted as high. Basing on the rankings, the study showed there is need for improvement in managing local council finances to provide services to the people. The study indicated a relationship between Local Council Management and Service Delivery at a level of significance that was less than 0.05. The study provided

various recommendations to different stake holders like Government, Local leaders and NGOs.

To government of Uganda, the study recommended ensuring greater community sensitization about the Decentralization programme that will enhance community empowerment. Government also to play a key role in proper adequate & timely financing of programes. Government also should ensure co-ordination, improve on accountability, policies should be good and favorable to the Decentralization policy.

TABLE OF CONTENTS

DECLARATION A

DEDICATION

ACKNOWLEDGEMENT iii

TABLE OF CONTENTS iv

LIST OF TABLES AND FIGURES

ABSTRACT

CHAPTER ONE 1

INTRODUCTION 1

1.1. Background of the Study 1

1.1.1 Historical Perspective 1

1.1 .2Theoretical Perspective 2

1.1.3 Conceptual Perspective 2

1.1.4 Contextual Perspective 4

1.2 Statement of the Problem 4

1.3 Purpose of the study 5

1.4 Research objectives 5

1.4.1 General objective 5

1.4.2 Specific objectives 5

1.5 Research question 6

1.6 Hypothesis 6

1.7 Scope 6

1.7.1 Geographical Scope 6

1.7.2 Theoretical scope 6

1.8 Significance of the study 6

1.9 Operational definitions of the key term 8

iv

CHAPTER TWO 9

REVIEW OF RELATED LITERATURE 9

2.0 Introduction 9

2.1 Theoretical frame work 9

2.2 Conceptual framework io

2.3 Definition of Concepts 11

2.3.1 Management 11

2.3.2 Management skills and Local Council Perfonnance 11

2.4 Performance 12

2.4.1 Performance Evaluation 13

2.4.2 Performance as a dynamic concept 13

2.5 Local Council 14

2.6 Role of Local Councils 16

2.7 Problems Related to Service Delivery 17

2.7.lAttempts Made to Improve Service Delivery 18

2.8 The relationship between Training and performance 20

2.9 Gaps to be bridged 20

CHAPTER THREE 22

METHODOLOGY 22

3.0 Introduction 22

3.1 Research Design 22

3.2 Research population 22

3.3 Sample frame work 22

3.3.1 Sample size 22

3.4 Sample Technique 23

3.4.] Sample procedure 24

3.5 Methods for data collection 24

3.5.1 Instruments 24