Management Skills and Quality of Business in Selected Small and Medium Enterprises in Addiss Ababa, Ethiopia

ABSTRACT The study carried out on the Management Skills and Quality of Business in selected Small and Medium Enterprises in Addis Ababa, Ethiopia. The data was collected from 210 respondents using questionnaire and interview. The objectives study were; (i) to determine the level of the management skills of small and medium enterprises in Addis Ababa Ethiopia (ii), to investigate the level of quality of small business enterprises in Addis Ababa, Ethiopia, (iii) to establish whether there is a significant relationship between management skills and quality of small and medium enterprises, (iv) to examine if there is significance differences between management skills and quality of SMEs in Addis Ababa Ethiopia. The study primarily focused on four of Addis Ababa Divisions, national community. “Bulbula, Kolobo, Laftu, and Selbane. The study used questionnaire and also interview questions as the main tool fot collected data and analyzed using SPSS’s descriptive statistics for means and standard deviations. The study found out that there is a relatively low level of management skills performance with mean (2.48) ranked low in terms of quality of the business; where there also a low level of quality of SME(2.1633) ranked low in terms of market shares, dompetitive advantage income generation and customer satisfaction. Level of significance difference (management skills and quality of SME F=560.465, sig = 0.00) significant relation between management skills and quality of small and medium enterprises in selected districts in Addis Ababa Ethiopia. (r Value=0.854% sig. = 0.000). In the selected four districts in Addis Ababa Ethiopia After analyzing the data it was found out that there was a low level of management skills causing low quality products. The study has recQcnmended: Managers of the business should upgrade their ability aimed toward skills acquisition clearly and ensure that they achieve the goals of the business, Stockholders and managers should ensure that there are improvements continuously in their product quality of their business in order to reach the highest level or standard needed to a business, Create a good reputation for superior quality products and services to consumers and Plan for success because a good plan helps them to increase their chances of succeeding and can help their business concepts, estimates, predict sales and control their risks.

 TABLE OF CONTENTS

DECLARATION (A)

APPROVAL (B) iii

DEDICATTON iv

ACKNOWLEDGMENT V

LIST OF TABLES Viii

ABSTRACT ix

CHAPTER ONE 1

INTRODUCTION 1

1 .0. Introduction 1

• I I3ackground of the study 1

1 .1 .1 Historical perspective. 1

1. I .2 Theoretical perspective 3

1.1.3 CONCEPUAL PERSPECTIVE 3

.1.4 CONTEXTUAl. PERSPECTIVE. 5

I .2 Problem statement 7

1 .3 Objectives of the Study 8

1.3.1. General objective. 8

1.3.2. Specilic objectives. 8

1 .4. Research questions: 8

1 .5. Hypothesis 9

1.6. Scope of the study 9

1.6.1. Geographical scope 9

1 .6.2. Content scope 9

1.6.3 Time scope 9

1.7. Significance of the study 9

CHAPTER TWO 11

LITERATURE REVIEW 11

2.1. ‘Theoretical review. 11

2.3 Conceptual Frame Work 12

2.4. Related literature Management skills 12

2.5 Related studies 34

2.6 Research gaps 36

vi

CHAPTER THREE 37

METHODOLOGY 37

3.1. Research Design 37

3.2. Research Population 37

3.3. Sample Size 37

3.4 Sampling Procedure 38

3.5 Research Instruments 38

3.6.Validity and Reliability of the Instrument 39

3.7. Data Catherine Procedures 39

3.8. Data Analysis 40

3.9. Ethical Considerations 40

3.10. Limitations of the Study 41

CHAPTER FOUR 42

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 42

4.0 Introduction 42

4.1 Profile of Respondents 42

4.2 .Description of the Level of quality of small and medium enterprises 47

CHAPTER FIVE 52

FINDINGS, CONLUSIONS ANI) RECOMMENDATIONS 52

5.0 Introduction 52

5.1 Discussion Findings 52

5.2 Conclusion 53

5.3 Recommendations 53

5.3 Suggested Areas ldr Further Research 54

REFERENCES 55

APPENDIX I RESEARCH INSTRUMENTS. 62

APPENDIX II TIME FRAME 66

APPENDIX Ill STUDY BUDGET 67

APPENDIX IV TRANSMITTAL LETTER. 68

APPENDIX V CLEARANCE FROM ETHICS COMMITTEE 69

APPENDIX VII DATA PRESENTATION THROUGH TABLES/GRAPHS 71

APPENDIX VIII CURRICULUM VITAE 72