Management Styles on Employee Performance and Needs Satisfaction in Selected Nairobi-Kenya Based Hospitals

ABSTRACT 

Management styles in organizations in general is currently one of the major domains of organizational research, and the study of organizational change has become one of the major aspects in being able and helping to measure the organization performance; efficiency and effectiveness. The study objective was to establish the relationship between management styles used by managers and their effect to human needs satisfaction and performance of employees. A descriptive correlation research design was applied through the conceptualization and implementation of a descriptive survey method. The descriptive survey helped the researcher quantify data that seemed immeasurable, such as feelings, beliefs, and thoughts. 140 participants from 15 hospitals/medical centers in Nairobi-Kenya participated in the study. The findings of the study showed that around 64.5% (n=90) of the employees had low performance with the ways they perform their responsibilities, which clearly shows one thing that most of these employees are performing at the lower level and they are lacking either integrity, key competencies, dedication, equipment, motivation, resources or other accessories to do their tasks. Only 33.3% (n=47) of employees that were surveyed showed some degree of high performance. The study also identified the level of human needs satisfaction of employee in selected hospitals in Nairobi, Kenya. Only 32 % (n=45) had some degree of human needs satisfaction, The majority 63% (n~=88) were not satisfied that their human needs were being met.This therefore led to the researcher to conclude that the non scientific management styles utilized by managers is responsible for poor performance and perceptions of dissatisfied human needs by healthcare workers in Nairobi Kenya based hospitals. Managers should be able to utilize scientific methods/Taylorism if they are to achieve maximum performance from their employees. The recommendation therefore is for all healthcare workers (managers) to be enrolled into management courses for them to acquire new scientific skills in management and this will not only help solve the problem of health workers migration for ‘greener pastures’ but also improve their performance and human needs satisfaction.

TABLE OF CONTENTS

Dedaration A 2

Declaration B 3

Dedication 5

Abstract 6

Chapter

One THE PROBLEM AND ITS SCOPE 9

Introduction/Background Information 9

Statement of the Problem 15

Purpose of the Study 16

Research Objectives 16

Research Questions 17

Null Hypothesis 18

Scope 18

Significance of the Study 20

Operational Definitions of Key Terms 21

REVIEW OF RELATED LITERATURE . .. .22

Concepts, Ideas & Opinions from Experts/Authors 22

Theoretical Perceptions 33

Related Studies 43

Three METHODOLOGY 50

Research Design 50

Research Popullat~on 50

(a) Sample Size 50

(b) Sampling Procedure 51

Research Instrument 52

(a) Validity of the Instrument 52

Two

(b) Reliability of the Instrument 52

Data Gathering Procedures 53

Data Analysis 54

Ethical Considerations 54

Limitations of the Study 54

Four: PRESENTATION, ANALYSIS & INTERPRETATION OF DATA ~

Five: FINDINGS, CONCLUSIONS & RECOMMENDATIONS: 70

Summary of the findings 70

Conclusions of the study 74

Recommendations of the study 75

Recommendations for further research 75

REFERENCES 76

Appendices

Appendix IA Transmittal Letter/Institution 82

Appendix lB - Transmittal Letter/Respondents 83

Appendix II - Clearance from Ethics Committee 84

Appendix III - Informed Consent 85

Appendix IV - Research Instrument 86

Appendix V - Study Budget 90

Appendix VII - Time Frame 91

Researcherts Curriculum Vitae 92