ABSTRACT
The broad goal of this research IS To Evaluate The Management Of Stress In The Workplace By Mtn, Glo, Etisalat And Airtel For Improved Performance And Productivity. It is to find out the extent to which these telecommunication services provider have been able to adopt strategies to prevent work related stress. And also to ascertain the extent to which workers are satisfied with their job and productivity in the workplace. Nevertheless, this research is divided into five chapters. Chapter one is concerned with the introduction, background of the study, research question research hypothesis, significance of the study, scope of the study, limitation of the study and definition of terms. Moreso, the chapter two of this research will be concerned with the review of related literature, the whilst organizations or increasingly aware of the stress related problem in the work place, the causes of stress in the workplace, the prevalence of stress in organization. The effectiveness of organizational stress and The summary of literature review. Furthermore, the chapter threeT will be based on the research design and methodology of this research. It will include the areas of the study, source of data, population of the study, sample size determination and sampling techniques, instrument of data collection, validity of data instrument, reliability of data instrument, method of data presentation and analysis. More still, the data collection on the previous chapter will be analyzed and presented in a tabular form for interpretation of he result and hypothesis will be tested which will be the fourth chapter of this research. Finally, the last chapter of this research will include the summary of findings, conclusions and recommendations made by the researcher for the purpose of further research on this topic along with bibliography and appendix, news paper and journal.
TABLE OF CONTENTS
Title Page i
Approval Page ii
Dedication iii
Acknowledgmentiv
Abstract v
Table of Contents vi
Chapter One
Introduction
1.1Background of the Study 1
1.2Statement of the Problem 12
1.3Objectives of the study 12
1.4Research Questions 13
1.5Research Hypothesis 14
1.6Significance of the study 16
1.7Scope of the Study 17
1.8Limitation of the study 17
1.8Definition of Terms 18
References
CHAPTER TWO
Literature Review
2.1Theoretical Framework of the study21
2.2Conceptual Framework 25
2.3Work Place31
2.4Prevalence of Stress in Organizations32
2.5Causes of Stress in the workplace35
2.6Research Concerning the Effectiveness 37
References
CHAPTER THREE:
Research Design and Methodology
3.1Research Design41
3.2Area of the study 43
3.3Source of Data44
3.4Population of the study44
3.5Sample Size Determination and Sampling Technique 46
3.6Instrument for Data Collection 51
3.7Validity of Data Collection 51
3.8Reliability of the Instrument 52
3.9Method of Data Presentation and Analysis 52
References
CHAPTER FOUR:
Data presentation and Analysis
4.1Presentation and Analysis of Data55
4.2Test of Hypothesis 73
4.3Summary of Findings 88
References
CHAPTER FIVE:
Discussion of Result, Conclusion and Recommendations
5.1Summary of Findings94
5.2Conclusion 95
5.3Recommendations96
5.4Suggestions for Further Research 98
Bibliography
Appendix