ABSTRACT
Customer satisfaction is key in keeping any organisation in business. The satisfaction of patients who are the main customers of health care is very important to keep health care institutions relevant and in business. This study sought to determine patient satisfaction with quality of healthcare provided by three health facilities in the Cape Coast Metropolis. Data were collected using structured questionnaire on predisposing, need, enabling factors and quality of care from 385 randomly selected clients from the three health facilities. The data was entered into SPSS and analysed using Fishers exact test and Chi Square at 95% confidence interval (p < 0.05) was considered significant. The findings revealed the satisfaction level as follows; very satisfied (4.2%), fairly satisfied (91.4%) and not satisfied (4.4%). Patient satisfaction is dependent on the quality of care received (p = 0.010). The following factors were found to have contributed significantly to patient satisfaction; family income (p
AMPOFO, H (2021). PATIENT SATISFACTION WITH THE QUALITY OF HEALTH CARE SERVICES PROVIDED BY SELECTED HEALTH FACILITIES WITHIN CAPE COAST METROPOLIS, GHANA. Afribary. Retrieved from https://afribary.com/works/patient-satisfaction-with-the-quality-of-health-care-services-provided-by-selected-health-facilities-within-cape-coast-metropolis-ghana
AMPOFO, HARRIET "PATIENT SATISFACTION WITH THE QUALITY OF HEALTH CARE SERVICES PROVIDED BY SELECTED HEALTH FACILITIES WITHIN CAPE COAST METROPOLIS, GHANA" Afribary. Afribary, 21 Mar. 2021, https://afribary.com/works/patient-satisfaction-with-the-quality-of-health-care-services-provided-by-selected-health-facilities-within-cape-coast-metropolis-ghana. Accessed 30 Apr. 2024.
AMPOFO, HARRIET . "PATIENT SATISFACTION WITH THE QUALITY OF HEALTH CARE SERVICES PROVIDED BY SELECTED HEALTH FACILITIES WITHIN CAPE COAST METROPOLIS, GHANA". Afribary, Afribary, 21 Mar. 2021. Web. 30 Apr. 2024. < https://afribary.com/works/patient-satisfaction-with-the-quality-of-health-care-services-provided-by-selected-health-facilities-within-cape-coast-metropolis-ghana >.
AMPOFO, HARRIET . "PATIENT SATISFACTION WITH THE QUALITY OF HEALTH CARE SERVICES PROVIDED BY SELECTED HEALTH FACILITIES WITHIN CAPE COAST METROPOLIS, GHANA" Afribary (2021). Accessed April 30, 2024. https://afribary.com/works/patient-satisfaction-with-the-quality-of-health-care-services-provided-by-selected-health-facilities-within-cape-coast-metropolis-ghana