ABSTRACT
SUMMARY
Objective: To determine patients' perceptions abou t the
quality of care and possible factors that q'lay prevent
adequate utilization of services at the study centre and
therefore make recommendations for improvement in
service utilization.
Materials and methods: A cross sectional survey of
patients from the Eye Clinic and Eye Ward of the
University College Hospital. Ibadan, was carried out
using a standardized questionnaire between May and
June 2001.
Results: A total of fifty respondents were interviewed:
33 (66%.)we~e male, while 17 (34%) were female. Their
ages ranged from less than 10 years to more than 80
years, with a mean age of 46.5 years. The majority of the
patients (78%) lived within Ibadan, while 22% lived
outside Ibadan. Over half of the respondents (56%) were
gainfully employed. Others included retirees (20%) 'and
students (20%).
Thirty-eight of the respondents (88%) experienced
some obstacles before and/ or on presentation at the
hospital. Notable obstacles to the optimal use of facilities
include: frequent strikes embarked on by hospital
workers (66% of respondents), long wait before seeing
the eye doctor as reported by 36% of respondents; high
cost of ser~i
reported by 12% of those who had surgery; and the
unfriendly attitude of some staff. Recommendations by
respondents for improving the quality of health service
delivery include: provision of more equipment in the
eye clinic (68%) and the employment of more eye
doctors (64%). Other suggestions include reduction in
the cost of surgery and other services (12%),
AWOBEM, F (2021). Patients' Pe Ception Of The. Quality Of Eye Care At The University College Hospital, Ibadan. Afribary. Retrieved from https://afribary.com/works/patients-pe-ception-of-the-quality-of-eye-care-at-the-university-college-hospital-ibadan
AWOBEM, FJ "Patients' Pe Ception Of The. Quality Of Eye Care At The University College Hospital, Ibadan" Afribary. Afribary, 21 Apr. 2021, https://afribary.com/works/patients-pe-ception-of-the-quality-of-eye-care-at-the-university-college-hospital-ibadan. Accessed 24 Nov. 2024.
AWOBEM, FJ . "Patients' Pe Ception Of The. Quality Of Eye Care At The University College Hospital, Ibadan". Afribary, Afribary, 21 Apr. 2021. Web. 24 Nov. 2024. < https://afribary.com/works/patients-pe-ception-of-the-quality-of-eye-care-at-the-university-college-hospital-ibadan >.
AWOBEM, FJ . "Patients' Pe Ception Of The. Quality Of Eye Care At The University College Hospital, Ibadan" Afribary (2021). Accessed November 24, 2024. https://afribary.com/works/patients-pe-ception-of-the-quality-of-eye-care-at-the-university-college-hospital-ibadan