Abstract
This research is about tbe provision of quality services by banks and its effect on customer
retention. Almost all of the services being offered by banks are the same or slightly differ which
in turn makes the banks to compete for customers. Thus the provision of quality services comes
into consideration and basically concentrates on the issues tbat produce a negative effect on the
services received by the customer. Therefore are the banks doing what it takes on providing the
quality services needed by tbeir customers so as to retain them? This is a key question that is
being answered.
The study is taken at NATIONAL MICRO FINANCE BANK MW ANJELW A BRANCH
IURUMUNA, M (2021). Provision Of Quality Services By Banks And Its Effect On Customer Retention Case Study: National Microfinance Bank-Tanzania. Afribary. Retrieved from https://afribary.com/works/provision-of-quality-services-by-banks-and-its-effect-on-customer-retention-case-study-national-microfinance-bank-tanzania
IURUMUNA, MUTA "Provision Of Quality Services By Banks And Its Effect On Customer Retention Case Study: National Microfinance Bank-Tanzania" Afribary. Afribary, 12 Jun. 2021, https://afribary.com/works/provision-of-quality-services-by-banks-and-its-effect-on-customer-retention-case-study-national-microfinance-bank-tanzania. Accessed 27 Apr. 2024.
IURUMUNA, MUTA . "Provision Of Quality Services By Banks And Its Effect On Customer Retention Case Study: National Microfinance Bank-Tanzania". Afribary, Afribary, 12 Jun. 2021. Web. 27 Apr. 2024. < https://afribary.com/works/provision-of-quality-services-by-banks-and-its-effect-on-customer-retention-case-study-national-microfinance-bank-tanzania >.
IURUMUNA, MUTA . "Provision Of Quality Services By Banks And Its Effect On Customer Retention Case Study: National Microfinance Bank-Tanzania" Afribary (2021). Accessed April 27, 2024. https://afribary.com/works/provision-of-quality-services-by-banks-and-its-effect-on-customer-retention-case-study-national-microfinance-bank-tanzania