ABSTRACTS
Banks are profit oriented organization. the profit can not be made without the customers. Or it as a result of the services provide by these banks?
It is as a result of this research work to find out of banks and financial services can be marketable. Is customer satisfaction what these banks attain to achieve. This research work has five chapters.
Chapter one contains a discussion of how the banks and financial services can be marketable. It went further to state problem to be studied and why this study was carried out, the scope and limitation of the study and finally the propositions and the definition of terms.
The chapter two contains a number of past related literature examined by other studies as it related to the application of the purchasing concept in the Banking & Financial services.
The methods used in collecting relevant data lie the design of the study. It also deals with way the questionnaires were distributed and the treatment of the data.
The data got from the research survey were analyzed and interpreted. Also similar question on both questionnaires were compared.
Finally, the summary of findings, conclusion on the research and recommendations made by the researcher are all in chapter five.
It banks & financial institutions would put the recommendations made in the study to use, there will not only be satisfied customers with services offered, but a continuous increase in profit made, thereby making the problems of the banks a thing of the past.
TABLE OF CONTENTS
Title page
Certification
Dedication
Acknowledgement
Table of contents
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Objective of the study
1.3 Significant to the study
1.4 Scope of the study
1.5 Limitation to the study
1.6 Statement of problems
1.7 Need for the study
1.8 Purpose of the study
1.9 Research proposal
1.10Definition of terms
CHAPTER TWO
2.0 LITERATURE REVIEW
CHAPTER THREE
3.1 Design of the study
3.2 Population for the study
3.3 Sample size
3.4 Development of research materials
3.5 Questionnaire design
3.6 Research procedure
3.7 Treatment of data
CHAPTER FOUR
4.0 Presentation analysis and interpretation of data
CHAPTER FIVE
5.1 Summary of findings
5.2 Conclusions
5.3 Recommendations for improvement
5.4 Bibliography.
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