Recruitment Practices and Employee Performance in Selected Branches of National Water and Sewerage Corporatoin - Kampala Uganda

ABSTRACT This study on recruitment practices and employee performance in selected branches of National Water and Sewerage Corporation, Kampala was conducted with the main purpose of establishing the relationship between recruitment practices and employee performance. The researcher carried out this study while being guided by four research objectives; to determine the respondents profile in terms of gender, level of education, age, type of education and length of service; to determine the performance and to establish the relationship between recruitment practices and employees’ performance. Literature suggests that although internal recruitment may lead to increase in employees’ productivity as their motivation level increases, saves time, money and efforts, at times internal recruitment refrains the organization from new blood. This means that hiring from outside has to be done through external recruitment. If this can be done in NWSC Kampala, employee performance would be achieved. The study employed both descriptive and correlation research designs. The population of this study was characterized by Accountants, Plumbers, Field Supervisors, Secretaries, Cleaners and Human Resource Office. Purposive sampling and stratified sampling techniques were used to obtain 221 respondents that acted as sample size. The research findings revealed that there is a significant relationship between recruitment practices and employee performance in NWSC. Findings further revealed that male employees cover the biggest percentage than female employees and majority of the employees are graduates. The researcher recommends that there should ensure that Management of NWSC Kampala should recruit the right employees for the right positions is very vital since it determines the organization success. Recruiters should be trained to find the right candidates to fill the vacant positions.

 TABLE OF CONTENTS

Preliminaries

Declaration A

Declaration B ii

Dedication iii

Approval sheet iv

Acknowledgement v

List of Acronyms vi

Abstract vii

Table of contents viii

Chapter Page

THE PROBLEM AND ITS SCOPE~. 1

Background of the study 1

Problem statement 2

Purpose of the study 3

Research objectives 3

Research questions 4

Hypothesis 4

Scope of the study 4

Significance of the study 5

Operational definition of terms 6

TWO

REVIEW OF THE RELATED LITERATURE

Concepts, opinions and ideas from authors/experts 7

Theoretical Perspective 10

Related Studies 12

viii

THREE

METHODOLOGY 26

Research design 26

Research Population 26

Sample size 27

Sampling procedure 27

Research Instrument 27

Validity and reliability of instrument 27

Data gathering procedure 28

Data Analysis 28

Ethical considerations 29

Limitations of the study 30

FOUR

PRESENTATIONS, ANALYSIS AND INTERPRETATION OF DATA

Description of the respondents 31

Profile of the respondents 32

Level of existing Recruitment practices in NWSC Kampala 34

Level of employee performance in NWSC Kampala 37

Relationship between Recruitment Practices and Employee

Performance in selected branches of NWSC Kampala 39

FIVE

FINDINGS, CONCLUSIONS AND RECOMMENDATIONS 41

Summary of findings 41

Conclusion 43

Recommendations 44

Areas for further research 47

References 48

APPEN DICES

Appendix I Introductory letter

Appendix II Informed Consent

Appendix III Research Instrument

Researcher’s Curriculum Vitae