ABSTRACT
This study is on the Role of Communication in Enhancing Productivity in Hamdala Hotel Ltd Kaduna. The objectives of this study is to evaluate ways of improving effective communication. The researcher carried out his research through personal interview, direct and observation. The researcher administered questionnaire for his finding, so as to find out views, feelings, experience and activities of the respondents. The researcher wish to concludes that as a result of effective communication, we observed that workers are very organized on the job assigned to them. The researcher recommend that managers should create an environment in which subordinate can speak up without fear or favour.
TABLE OF CONTENTS
Title Pagei
Declarationii
Approval Pageiii
Dedicationiv
Acknowledgementv
Abstractvii
Table of Contents
CHAPTER ONE
INTRODUCTION
1.1Background of the Study1
1.2Statement of the Problem3
1.3Objectives of the Study4
1.4Significance of the Study5
1.5Research Question5
1.6Scope of the Study6
1.7Limitation of the Study
CHAPTER TWO
LITERATURE REVIEW
2.1Introduction9
2.2Review of Trend or Thought in the Area of Study9
2.3Barriers to Effective Communication15
2.4Roles and Purpose of Communication16
2.5Process of Communication19
2.6The Causes of Communication Breakdown in
Organization26
2.7Models and Theories Relevant to the Study34
2.8Review of Current Literature in Area of Study40
2.9Summary
CHAPTER THREE
RESEARCH METHODOLOGY
3.1Introduction43
3.2Research Design43
3.3Area of Study43
3.4Population of the Study44
3.5Sample Size and Sampling Technique44
3.6Instruments of Data Collection45
3.7Validation of Instrument46
3.8Reliability of Instrument47
3.9Method of Data Collection47
3.10Method of Data Analysis
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1Introduction49
4.2Characteristics of Respondents49
4.3Presentation of Data Analysis52
4.4Summary of Findings53
4.5Discussion of Findings
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1Introduction59
5.2Summary59
5.3Conclusion60
5.4Recommendations62
References65
Appendix I66
Appendix II67
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