Significance of Automatic Teller Machine to Enhancing Customer Relations in the Nigerian Banking Industry (A Case Study of Diamond Bank Plc Ilorin)

Subscribe to access this work and thousands more

ABSTRACT

For any organization’s survival, constant maintenance of customer relationship is vital. One of the modern ways of enhancing this effectiveness is the use of automatic taller machine other wise know as branchless banking. Although the usage of this machine is too mechanical. For the purpose of collecting and secondary source of data collection was used. To this end, for any organization to maintain and facilitate effective customer relation in banking industry automatic teller machine adoption is the answer.


TABLE OF CONTENT

Title page

Certification

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE; Background to the study

Introduction

Statement of problem

Aims and objective of the study

Significant of the study

Scope of the study

Limitation and constraint to the study

CHAPTER TWO; Literature Review

2.1      The meaning of automatic teller machine A.T.M

2.2      Rational for the introduction of A.T.M

2.3      Uses of A.T.M to business organization

2.4      The benefit of A.T.M to business organization

2.5      The short comings of A.T.M

CHAPTER THREE; Research methodology

3.1      Research population and sample

3.2      Research Design

3.3      Data collection instruments

3.4      Administration of instruments

3.5      Method of data analysis

CHAPTER FOUR; Data Presentation and Analysis

4.1       Brief history of A.T.M into diamond bank

4.2       Reasons for introduction A.T.M into diamond bank operation

4.3       Objective of introducing A.T.M into diamond bank operation

4.4       The importance of A.T.M to customer relations in diamond bank

4.5       Effects of A.T.M operation on diamond bank customer

4.6      Constrain to effective A.T.M operation in diamond bank

CHAPTER FIVE: Summary, Conclusion and Recommendations.

5.1      Summary of Findings

5.2      Conclusion

5.3      Recommendation

Reference:

Bibliography


Subscribe to access this work and thousands more
Save
Need help with your academic research project/paper, technical or creative writing? Hire our expert researchers and writers. Click Here to Submit a Writing Request
Overall Rating

0

5 Star
(0)
4 Star
(0)
3 Star
(0)
2 Star
(0)
1 Star
(0)
APA

Frontiers, E. & USMAN, L (2021). Significance of Automatic Teller Machine to Enhancing Customer Relations in the Nigerian Banking Industry (A Case Study of Diamond Bank Plc Ilorin). Afribary. Retrieved from https://afribary.com/works/significance-of-automatic-teller-machine-to-enhancing-customer-relations-in-the-nigerian-banking-industry-a-case-study-of-diamond-bank-plc-ilorin

MLA 8th

Frontiers, Edu, and LAWAL USMAN "Significance of Automatic Teller Machine to Enhancing Customer Relations in the Nigerian Banking Industry (A Case Study of Diamond Bank Plc Ilorin)" Afribary. Afribary, 18 Dec. 2021, https://afribary.com/works/significance-of-automatic-teller-machine-to-enhancing-customer-relations-in-the-nigerian-banking-industry-a-case-study-of-diamond-bank-plc-ilorin. Accessed 20 Jan. 2022.

MLA7

Frontiers, Edu, and LAWAL USMAN . "Significance of Automatic Teller Machine to Enhancing Customer Relations in the Nigerian Banking Industry (A Case Study of Diamond Bank Plc Ilorin)". Afribary, Afribary, 18 Dec. 2021. Web. 20 Jan. 2022. < https://afribary.com/works/significance-of-automatic-teller-machine-to-enhancing-customer-relations-in-the-nigerian-banking-industry-a-case-study-of-diamond-bank-plc-ilorin >.

Chicago

Frontiers, Edu and USMAN, LAWAL . "Significance of Automatic Teller Machine to Enhancing Customer Relations in the Nigerian Banking Industry (A Case Study of Diamond Bank Plc Ilorin)" Afribary (2021). Accessed January 20, 2022. https://afribary.com/works/significance-of-automatic-teller-machine-to-enhancing-customer-relations-in-the-nigerian-banking-industry-a-case-study-of-diamond-bank-plc-ilorin