The objective of the research is to investigate diversity elements that are prominent at the
workplace and its impact on employee satisfaction towards diversity at workplace in Malaysian
hotel industry. There are several diversity variables that influence the employees’ satisfaction such
as gender, age, ethnicity and educational background. Therefore, the research tests relationships
between these four variables and the employee satisfaction which can affect employee turnover
rate in the hotel sector.
Tourism Malaysia’s aggressive promotional efforts and commitment from industry players have
contributed to the continuous growth of the country’s tourism industry. In 2015, Malaysia is
expected to see around 29.4 million tourists visiting the country and generating receipts up to 89
billion ringgit and resulting into increasing number of hotels. However, the employees’ turnover
rate in hotel industry is declining year by year. Thus, it becomes relevant to investigate related
issues, particularly, issues that affect the employees’ satisfaction. One of such issues is diversity at
workplace.
In this study, self-administered questionnaires have been distributed to collect data from 150
employees of various hotels in the Klang valley, Malaysia using convenience sampling. The data is
analyzed through SPSS and relationships between variables are tested by using Pearson
Correlation Analysis and Multiple Regression Analysis.
The findings show that gender and ethnicity has a significant impact on employees’ satisfaction
while age and education has no positive significance that affects employees’ satisfaction in hotel
industry.
Key Words: Diversity, Employee Satisfaction, Hotel industry, Malaysia
Eshegbe, J. (2019). Effect of Diversity Elements at Workplace: An Empirical Study. Afribary. Retrieved from https://afribary.com/works/ssrn-id2639678
Eshegbe, Josiah Watson "Effect of Diversity Elements at Workplace: An Empirical Study" Afribary. Afribary, 21 Jul. 2019, https://afribary.com/works/ssrn-id2639678. Accessed 26 Dec. 2024.
Eshegbe, Josiah Watson . "Effect of Diversity Elements at Workplace: An Empirical Study". Afribary, Afribary, 21 Jul. 2019. Web. 26 Dec. 2024. < https://afribary.com/works/ssrn-id2639678 >.
Eshegbe, Josiah Watson . "Effect of Diversity Elements at Workplace: An Empirical Study" Afribary (2019). Accessed December 26, 2024. https://afribary.com/works/ssrn-id2639678