ABSTRACT
This thesis investigates the Application of Queuing theory to customer services at selected branches of the Standard Chartered Bank in Accra. The problem investigated was to determine among other things whether the customer service points of the bank functions well without bottlenecks or undue delays. That is this thesis intends to investigate, (a) If the bank current system of operation at the customer service points is satisfactory. (b) If not what changes are required to improve the mode of operation at the service points of the bank. The methodology employed was to collect data from the customers arriving at the service points of the bank. Customers arriving at the service points of the bank are given identification or trial numbers such as 1, 2, 3 etc in the order of their arrival. Their clock time of arrival, beginning of service and at the end of service are observed for each customer at a duration of at least three(3) hours for three days for the selected branches under study. The data was analyzed by preparing an elaborate worksheet using Microsoft Excel. This would depict the state changes for any arriving customer during the period of observation.
THOMPSON-NUNOOFI, E (2021). The Application of Queuing Theory to Customer Service at Selected Branches of The Standard Chartered Bank Ghana Limited. Afribary. Retrieved from https://afribary.com/works/the-application-of-queuing-theory-to-customer-service-at-selected-branches-of-the-standard-chartered-bank-ghana-limited
THOMPSON-NUNOOFI, EMMANUEL "The Application of Queuing Theory to Customer Service at Selected Branches of The Standard Chartered Bank Ghana Limited" Afribary. Afribary, 17 Apr. 2021, https://afribary.com/works/the-application-of-queuing-theory-to-customer-service-at-selected-branches-of-the-standard-chartered-bank-ghana-limited. Accessed 27 Apr. 2024.
THOMPSON-NUNOOFI, EMMANUEL . "The Application of Queuing Theory to Customer Service at Selected Branches of The Standard Chartered Bank Ghana Limited". Afribary, Afribary, 17 Apr. 2021. Web. 27 Apr. 2024. < https://afribary.com/works/the-application-of-queuing-theory-to-customer-service-at-selected-branches-of-the-standard-chartered-bank-ghana-limited >.
THOMPSON-NUNOOFI, EMMANUEL . "The Application of Queuing Theory to Customer Service at Selected Branches of The Standard Chartered Bank Ghana Limited" Afribary (2021). Accessed April 27, 2024. https://afribary.com/works/the-application-of-queuing-theory-to-customer-service-at-selected-branches-of-the-standard-chartered-bank-ghana-limited