The Contribution of Electronic Banking to The Performance of Stanbic Bank: A Case Study of Stanbic Bank, Kampala Branch

ABSTRACT The purpose of this study is the contribution of e-banking to the performance of stanbic Bank Kampala branch. The reason of this study is to examine the various services provided through e-banking at Stanbic bank, to determine the contribution of e-banking to the profitability of Stanbic bank Limited Kampala Branch, to establish the relationship between e-banking and financial performance of Stanbic Bank. In this study qualitative and quantitative descriptive research design and correlation surveywas used inanalysing and acquiring clear information which was later used to grade the variables of the study. The researcher sampled 84 respondents which comprised of both male and female of which assistant manager. low level manager. middle level manager and the majority where customers answered questions. For the purpose of gathering all the necessary data the researcher used interviews. questionnaires. literature analysis to obtain the data. The study findings indicate that stanbic bank Kampala branch provide vanous e-banking services but should make improvements in the mobile banking facility to achieve more success in e-banking. In the detennining it's contribution ( e-banking) to financial performance. electronic banking is highly effective but there should be increased customer access to it because it's still low. and finally the relationship between e-banking and financial performance is revealed that there is a strong positive relationship. The researcher therefore recommends that. policy makers should consider e-banking in the formulation of policies governing the banking institution because of the technological development and the expected switch from physical branch network. E-banking is being used to improve financial operations in commercial Banks and stanbic bank should continue using and adopting new modes of e-banking in their operations.