The Effect Of Communication On Organizational Performance Case Study Of Bishop’s Senior School, Mukono

ABSTRACT

This study was designed to find out how the communication affects the organizational

performance as selected case study of Bishop’s Senior School, Mukono was used.

The questionnaires were provided to the respondents from the selected from Bishop’s

Senior School, Mukono and the information obtained was quantitatively analyzed through

the demographic descriptions.

According to the findings of this study, the forms of communication used by Bishop’s

Senior School are downward, in downward communication, a message is sent from high

position in the organization to a lower position in the hierarchy. The effects of

communication where found to be positively underlying the organizational performance

and the study clearly outlined that effective communication results into improved quality

of services, increased efficiency and innovativeness thereby increasing the organizational

productivity. However much there is a great need for effective communication in

organizations, the study established that the barriers to effective communication at

Bishop’s Senior School, Mukono are majorly cultural barriers such as age, education,

gender, social status, economic position, cultural backgrounds, ethics and values.

Basing on the findings of the study, it was therefore concluded that communication highly

affects the performance of an organization both positively and negatively though the

effective communication is more considerable in any organization for the efficient

production. The study therefore recommends that Bishop’s Senior School should use words

which are clearly understood, reduce on elements of communication, they should also have

a system of giving feedback to employees at the organizations since there exists no

effective communication without feedback from the receiver and most especially from the

managers to the subordinates. It is also recommended that further studies should be carried

out on forms of communication used in used in public institutions and how they affect their Performances.