THE EFFECT OF MANPOWER TRAINING AND DEVELOPMENT IN SERVICE ORGANIZATION

ABSTRACT

This study was conducted in order to determine the effect of manpower training development in service organization with a case studying of Power Holding Company of Nigeria (P.H.C.N), Kaduna. The objective of the study is to highlight the disadvantage of human resource training and development in service organization and recommendation on appropriate measures that could help to improve the current human resources training programme. Data were collect for this research work for both the primary source and secondary source of data. The statistical instrument used in testing the validity of the hypothesis was chi-square. Among the major finding of the work was that training and development programme improve productivity and better performance. The research therefore recommended that there should be free flow of information to enable all the staff to be aware of the training and development programme available to them both internally and externally.            

TABLE OF CONTENT

TITLE PAGE

APPROVAL PAGE

DEDICATION

ACKNOWLEDGMENT

ABSTRACT

CHAPTER ONE

1.0                INTRODUCTION

1.1     BACKGROUND OF THE STUDY

1.2    STATEMENT OF THE PROBLEM

1.3    PURPOSE OF THE STUDY

1.4    SIGNIFICANT OF THE STUDY

1.5    RESEARCH HYPOTHESIS

1.6   SCOPE OF THE STUDY

1.7   LIMITATION AND CONSTRAIN OF THE STUDY

1.8   DEFINITION OF TERM

CHAPTER TWO

2.0              INTRODUCTION

2.1         CONCEPT OF TRAINING AND DEVELOPMENT

2.2           TRAINING NEED ANALYSIS

2.3          THE TRAINING AND DEVELOPMENT PROCESS

2.4          ROLE OF GOVERNMENT IN TRAINING PROGRAMME

2.5          BENEFIT OF TRAINING AND DEVELOPMENT

2.6          PROBLEMS OF TRAINING AND DEVELOPMENT

2.7          EVALUATION OF TRAINING AND DEVELOPMENT

CHAPTER THREE

3.1    RESEARCH DESIGN

3.2    AREA OF STUDY

3.3    RESEARCH POPULATION AND SAMPLE

3.4    METHOD OF DATA COLLECTION

3.5    ADMINISTRATION AND RETRIEVAL OF INSTRUMENT

3.6    METHOD OF DATA ANALYSIS

3.7    PROBLEM OF METHODOLOGY

CHAPTER FOUR

4.0   DATA PRESENTATION AND ANALYSIS

4.1   PRESENTATION OF DATA

4.2   ANALYSIS OF DATA

4.3   DISCUSSION OF FINDINGS

CHAPTER FIVE

5.0   SUMMARY, CONCLUSION AND RECOMMENDATION

5.1   SUMMARY

5.2   CONCLUSION

5.3   RECOMMENDATION

  REFERENCE

  APENDIX