The Effects Of Communication On Service Companies In Uganda: Case Study Of Kampala Parking Industry (Kpi)

ABSTRACT

This study was at evaluating verbal communication and performance on service companies in

Uganda. A case study of KPI security services limited as special reference.

The study adopted stratified random sampling. Secondary and primary data were used for

analysis of data and was collected through review of literature from scholars. Findings were

presented qualitatively and in a descriptive way to form the methodology.

Literature review focused on research variables as per objectives. It was obtained from journals, articles, textbooks, magazines and research publications.

The researcher was motivated to carry out the study because he wanted to find out whether it was exclusive verbal communications which has led to inaccessibility of needed information or other

factors had an effect on communication. The researcher tested the hypothesis.

It was therefore necessary to design appropriate instrument in collecting data, which includes questionnaires, in-depth interviews, and documentary review and fmally analyzed the result of the findings. Section three presents methodological aspects of the study such as data collection methods, processing and analysis.

Presentation of fmdings and interpretations of fmdings of the study on the effect of verbal

communication on service companies in Uganda are in section four.

Chapter five gives the summary of the study and draws a conclusion and recommendations. The section provides justifiable approach to the subject and deals with discussions of the results of findings of the research study, and the analysis of section four.