THE EFFECTS OF REWARD SYSTEMS ON EMPLOYEES’ PERFORMANCE: A CASE OF CAPE COAST TECHNICAL UNIVERSITY

ABSTRACT The concept of reward system in an organisation is important in motivating employees with the view of achieving the best and improved organisational performance. Most organisations often fail to assess how the organisational outputs are directly or indirectly affected by how employees are perceived, treated and how they feel about themselves within the organisational settings. It is in recognition of these facts that this research was undertaken to assess the effects of reward systems on employees’ performance in Cape Coast Technical University. The study used a mixed method. The target population for the study consisted of staff in the various categories (senior members, senior staff and junior staff). Stratified random sampling method was used in selecting staff from the three categories. Questionnaires as well as structured interviews were used to gather data from respondents. Statistical tools used to analyse the data included frequencies, percentages, means and T-tests. The study revealed that there is a relationship between rewards and employees’ performance in organisations. It was also realised from the findings that Cape Coast Technical University however, does not have a clearly defined and welldocumented policy on reward systems. Thus employees generally felt that the rewards in the university were not fairly and equitably given. Thus they expressed their displeasure by not being committed to work. The study therefore concluded that great strides be made to adequately reward employees to enhance performance. It is recommended that management should attach importance to issues of employee rewards.