Research Papers/Topics in General Management

Occupational Stress And Employee Performance: The Case Of Cape Coast Technical University

ABSTRACTThe study examined the effect of occupational stress on the performance of academic professionals at the Cape Coast Technical University within the Central Region of Ghana. Based on the conservation of resource (COR) theory, the study also assessed the sources of occupational stress and determinants of academic professional’s performance. The study adopted the quantitative approach and explanatory research design. Using the Krejcie and Morgan (1970) sample size determination table, ...

Determinants Of Profitability Of Microfinance Institutions In Africa

ABSTRACTMicrofinance institutions (MFIs) are one of the key ingredients in poverty reduction in Africa. Nevertheless, for the achievement of poverty reduction goal, profitability is crucial. Several factors such as outreach, institutional environment, age, size and type of MFI affect the profitability of MFIs, but labour efficiency role and credit risk effect on profitability of MFIs have seen little attention. This study therefore, sets out to investigate the potential determinants of MFIs p...

Service Quality Delivery And Its Effect On Customer Satisfaction At Ghana Water Company Limited In The Takoradi Township

ABSTRACTCustomers’ perceptions and expectations are continually evolving, making it difficult for the service providers to measure and manage the services effectively. It was against this background that the study was conducted to assess the service quality delivery and its impact on customer satisfaction in Ghana Water Company Limited (GWCL) in Takoradi. This study was a formal one adopting both qualitative and quantitative designs (Mixed method design) with a population comprising custome...

Stress Management Practices And Job Performance At National Health Insurance Authority, Central Region.

ABSTRACTStress has an impact on the job performance of workers. The study examined factors that determine stress and its effect on the job performance of the staff of the Central Regional of the National Health Insurance Authority. Data were collected using structured and closed ended questionnaires. Eighty-five (85) respondents were sampled for the study. On the determinants of stress, the study revealed that job content, job context, lack of career developments, intrinsic factors on the job...

Succession Planning Of Owners/ Managers Of Family-Owned Basic Schools In The Sekondi-Takoradi Metropolis

ABSTRACTThis study sought to examine succession planning of owners or managers in family-owned basic schools in the Sekondi-Takoradi Metropolis. The study adopted a mixed-method approach to achieve the stated objectives. Semi-structured questionnaire was used to collect the primary data used for the analyses. The purposive sampling technique was used to select 100 respondents for the study. The statistical package for social sciences was employed in the data processing. The study revealed tha...

Relationship Between Leadership Styles And Organisational Climate: A Study Of International Organisation For Migration In Accra, Ghana

ABSTRACTThis study examined the relationships between transformational leadership, transactional leadership, laissez-faire leadership and organizational climate as perceived by workers of the International Organization for Migration (IOM) in the Accra Office, Ghana. The Multifactor Leadership Questionnaire (MLQ) 5x and the CFK Ltd. School Climate Profile were adopted, merged and used to design a Leadership-Climate Questionnaire (LCQ) for the collection of data. A census study was conducted, u...

The Effects Of Organizational Structure On Performance

ABSTRACTPlan Ghana as a Non-Governmental Organization in search for a good structure went through re-structuring in 2011 and adopted decentralization strategy, where every Programme Unit operates as a semi-autonomous unit. Study has shown that an appropriate organizational structure is contingent upon the many factors including the environment, in which the organization conducts its business. The major objective of the study is to examine the relationship between the Plan Ghana structure and ...

The Effects Of Organizational Structure On Performance: The Case Study Of Plan Ghana

ABSTRACTPlan Ghana as a Non-Governmental Organization in search for a good structure went through re-structuring in 2011 and adopted decentralization strategy, where every Programme Unit operates as a semi-autonomous unit. Study has shown that an appropriate organizational structure is contingent upon the many factors including the environment, in which the organization conducts its business. The major objective of the study is to examine the relationship between the Plan Ghana structure and ...

Employees’ Perceptions Of Reward System And Employees’ Attitude To Work In Cape Coast Technical University

ABSTRACTThe study was conducted to assess employees’ perceptions of reward system andemployees’ attitude to work in Cape Coast Technical University (CCTU). Thequantitative approach and descriptive survey design were adopted for the study.The study population was 400 permanent staff made up of 146 senior members,86 senior staff and 168 junior staff. A sample size of 196 was used. Respondentswere selected through simple random sampling technique. Structuredquestionnaire was the instrument u...

ORGANIZATIONAL COMMITMENT AND EMPLOYEE PERFORMANCE OF THE GHANA AUDIT SERVICE

ABSTRACTThe study sought to examine the relationship between the constructs -organizational commitment and employee performance at Ghana AuditService (GAS). After existing literature was reviewed and the context of thestudy discussed, appropriate hypotheses were developed. Structuredquestionnaire was employed to collect data from 96 Ghana Audit Service(GAS) employees in the central region of Ghana. The data was analyzed usingdescriptive statistics, correlation and multiple regression analysis...

THE EFFECT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON JOB SATISFACTION AMONG SENIOR STAFF OF THE UNIVERSITY OF CAPE COAST

ABSTRACTHuman resource management (HRM) practices play an important role in ensuring thatorganizations deliver quality services. The study sought to examine the effect of HRMpractices on job satisfaction among senior staff of the University of Cape Coast (UCC). Asample of 302 respondents, who were all senior staff, was selected from a population of 1469using both the stratified and convenient sampling techniques. Questionnaire was the maininstrument used to collect the data. The analysis of d...

AN ANALYSIS OF THE FINANCIAL PERFORMANCE OF GCB LTD AND SG–SSB LTD, 2009 – 2011

ABSTRACTThis study analysed the financial performance of Societe Generale-Social Security Bank Limited and Ghana Commercial Bank Limited for the period 2009-2011, using the banks respective financial statements. The study employed the case study design. The sample was Ghana Commercial Bank Limited and Societe Generale-Social Security Bank Limited. These two banks were selected purposively. The data were primarily secondary and quantitative in nature. Both descriptive and inferential statistic...

EFFECTIVENESS OF OPERATIONAL RISK MANAGEMENT IN SELECTED BANKS IN GHANA

ABSTRACTThe purpose of the study was to assess the effectiveness of operational risk management in selected banks in Ghana (UT Bank Ltd, SG Ghana Ltd, Agriculture Development Bank Ltd and Cal Bank Ltd). The study sought to find out how effective Ghanaian Banks are managing operational risk since its inception in Ghana about a decade ago. The data was collected by the use of questioners and interview guide which help to analyzed and present results in percentage and frequency tables.The study ...

THE IMPACT OF MANAGEMENT ACCOUNTING PRACTICES ON FINANCIAL PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES IN THE CAPE COAST METROPOLIS IN THE CENTRAL REGION OF GHANA

ABSTRACTThe study sought to assess the impact of management accounting practices on financial performance of small and medium enterprises (SMEs) in the Cape Coast Metropolis in Ghana. The study adopted a descriptive design with cross sectional survey and is both quantitative and qualitative in nature. The study used SPSS statistical procedure to analyze the data collected through the administration of questionnaires and did content analysis for the interview guide. The qualitative data collec...

ORGANISATIONAL CLIMATE AND JOB SATISFACTION OF STAFF OF THE UNIVERSITY OF CAPE COAST SCHOOL OF MEDICAL SCIENCES

ABSTRACTThe study sought to assess the effect of organisational climate on the jobsatisfaction of staff at the University of Cape Coast School of MedicalSciences (UCCSMS). Quantitative research design was adopted for the study. Atotal of 119 respondents were sampled from a population of 169. Questionnairewas used as the instrument for collecting data from the respondents. The datawere processed by SPSS version 21. The data were analysed based on theresearch objectives. Descriptive statistics ...


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