The Impact of Automated Teller Machine (Atm) in Banks Service Delivery in Nigeria Banking Industry (A Case Study of Union Bank Plc)

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TABLE OF CONTENTS

Title page

Certification

Dedication

Acknowledgement

Abstract

Table of contents

CHAPTER ONE:-INTRODUCTION

1.1        Background of the Study

1.2        Statement of Research Problem

1.3        Objective of Study

1.4        Scopes and Limitation of the Study

1.5        Research Methodology

1.6        Statement of Research Hypothesis

1.7        Significant of the Study

1.8        Plans and Organization of the Study

 CHAPTER TWO:-LITERATURE REVIEW

2.1        Literature Review

2.2        Features of ATM

2.3        Operation of Automated Teller Machine

2.4        Role of Interswitch in Automated Teller Machine Development

2.5        Reasons for Introduction of ATM

2.6        Effect of ATM

2.7        Problems of ATM

CHAPTERTHREE:-CASE STUDY AND METHODOLOGY

3.1        Brief History of Union Bank Plc

3.2        Research Design and Data Collection Instrument

3.3        Characteristic of the Study Population and Sampling

3.4        Administration of Data Collecting Instrument

3.5        Procedure for Processing Collection Data

3.6        Limitation of the Methodology

CHAPTER FOUR:- DATA PRESENTATION AND ANALYSIS

4.1        Presentation of Data

4.2        Analysis of the Data Base in Questionnaire Administered

CHAPTER FIVE:-FINDINGS, SUMMARY, CONCLUSION AND RECOMMENDATION

5.1        Findings

5.2        Summary

5.3        Conclusion

5.4        Recommendation

5.5        Suggestions for further studies

References

Appendix

CHAPTER ONE

1.0       INTRODUCTION

1.1    BACKGROUND OF THE STUDY

Banking Industry across the world aid the promotion of economic growth and development, it is the recognition of the crucial rile that has engendered a global crusade to improve the sector.  One, major area, of exploration is the use of information technology (IT) to improve banking services with the convergence computing and telecommunication automated now characterize the operation in the banking sector of the world economy.

Automation is the use of machine instead of people to do a job or industrial process with respect to banking, it, involves the use of automatic machine and computer base device o perform banking activities in a way to increase speed, accuracy and capacity.  Automation allows bankers to get closer to their customers and deliver a wide range of service at a lower cost.  It is belief that there are four ways in which automation can be use banking industry, and they are:-

1.           To perform greater expended base to be handled

2.           To reduce substantial real cost of handling payment

3.           Cut the banks free from traditional constraints upon time and place.

4.           Introduce new product and services 

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APA

JAMIU, B (2021). The Impact of Automated Teller Machine (Atm) in Banks Service Delivery in Nigeria Banking Industry (A Case Study of Union Bank Plc). Afribary. Retrieved from https://afribary.com/works/the-impact-of-automated-teller-machine-atm-in-banks-service-delivery-in-nigeria-banking-industry-a-case-study-of-union-bank-plc

MLA 8th

JAMIU, BALOGUN "The Impact of Automated Teller Machine (Atm) in Banks Service Delivery in Nigeria Banking Industry (A Case Study of Union Bank Plc)" Afribary. Afribary, 22 Dec. 2021, https://afribary.com/works/the-impact-of-automated-teller-machine-atm-in-banks-service-delivery-in-nigeria-banking-industry-a-case-study-of-union-bank-plc. Accessed 07 Aug. 2022.

MLA7

JAMIU, BALOGUN . "The Impact of Automated Teller Machine (Atm) in Banks Service Delivery in Nigeria Banking Industry (A Case Study of Union Bank Plc)". Afribary, Afribary, 22 Dec. 2021. Web. 07 Aug. 2022. < https://afribary.com/works/the-impact-of-automated-teller-machine-atm-in-banks-service-delivery-in-nigeria-banking-industry-a-case-study-of-union-bank-plc >.

Chicago

JAMIU, BALOGUN . "The Impact of Automated Teller Machine (Atm) in Banks Service Delivery in Nigeria Banking Industry (A Case Study of Union Bank Plc)" Afribary (2021). Accessed August 07, 2022. https://afribary.com/works/the-impact-of-automated-teller-machine-atm-in-banks-service-delivery-in-nigeria-banking-industry-a-case-study-of-union-bank-plc