The Impact of Communication in Achieving Organization’s Objectives (A Case Study of Kwara State Polytechnic, Ilorin)

TABLE OF CONTENTS

Title page                                                                                    i

Certification                                                                                ii

Dedication                                                                                   iii

Acknowledgements                                                                     iv      

Table of contents                                                                         vi

Abstract                                                                                       ix

CHAPTER ONE: INTRODUCTION                           

1.1 Background to the study                                                        1

1.2 Objectives of the study                                                          3       

1.3 Statement of the problem                                                       4

1.4 Significant of the study                                                          4

1.5 Scope of the study                                                                 4

1.6 Limitations to the study                                                         5

1.7 Definition of terms                                                                 5

CHAPTER TWO: REVIEW OF RELATED

2.1 Introduction                                                                           6

2.2 The concept of communication                                              7

2.3 Concept of organization                                                         8

2.4 Organizational communications                                             9

2.5 The structure of organizational communication                     11

2.6 Formal and informal communication channels                      14

2.7 Flow of information in the organisation                                 17

2.8 Functions of organizational communication                           18

CHAPTER THREE: METHODS AND PROCEDURES OF DATA COLLECTION

3. 0 Research methodology                                                         21

3.1 Research design                                                                     21

3.2 Sources of data                                                                      21

3.3 Data collection instruments                                                    22

3.4 Research population and sample size                                     23

3.5 Sampling procedure employed                                               24

3.6 Method of data analysis                                                         24

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.1 Introduction                                                                           25

4.2 Summary of findings                                                             31

CHAPTER FIVE: SUMMARY, RECOMMENDATIONS AND CONCLUSION

5.1 Summary                                                                               32

5.2 Recommendations                                                                  33

5.3 Conclusion                                                                             33

 References                                                                                  35

 Appendix                                                                                    36

ABSTRACT

It is the contention of this researcher that in an organisation, communication describes the process by which managers establish a degree of “commonness” with their employees and with their external public. To that extent, communication is the vehicle by which information and human attitudes are exchanged with others. Simply put, communication is the “glue” that holds business together, for without some form of communication, the managerial functions of planning, organizing, leading and controlling could not be performed. As organisation grow larger and the world “grows smaller”, an increasing interdependence is created among people and within organisation, which multiplies the need for effective communication. This project discusses the importance of communication in enhancing the goals of a business enterprise by defining the concept of communication from the perspective of the human relations school; it also dwells on the influence of electronic communication in the face of globalization, competition and cooperation. It envisions what need to be done by organisation by making appropriate recommendations generated through the findings of the study.