THE IMPACT OF JOB STRESS ON EMPLOYEE JOB SATISFACTION

ABSTRACT

The purpose of the study is to determine the impact of job stress on employee job satisfaction. The study was to investigate the relationship between job stress and employee satisfaction. The descriptive survey research design was used because the whole population cannot be effectively studied. For the purpose of this research three banks was selected. A sample of one hundred (100) staff was selected using quota sampling technique, the data collected from questionnaire was analyzed with statistical package for social science (SPSS) using correlation coefficient at 5% level of significance. The findings revealed that there is a relationship between job stress and job satisfaction. The study recommended that managements should ensure work flexibility and favourable working environment to minimize job stress in their organization.

KEYWORDS: job stress, job satisfaction, employee turnover, job autonomy.

TABLE OF CONTENTS

CHAPTER ONE

INTRODUCTION

Background to the study1

Statement of Research problem4

Aim and Objectives of the study4

Research Questions5

Research Hypotheses5

Significance of the study6

Scope and Delimitation of Study6

CHAPTER TWO

LITERATURE REVIEW

2.01Concept of  Job stress7

2.02Job satisfaction10

2.03Turnover intention12

2.04Work environment13

2.05Job stress and employee job satisfaction16

2.06Extensive working hours and employees job satisfaction17

2.07Workload and employee turnover intention20

2.08Work environment and job satisfaction22

2.09Job autonomy and employee job satisfaction23

2.10Working environment and turnover intention25

2.11Theoretical framework26

2.12Review on job stress30

2.13Conceptual framework for analysis32

CHAPTER THREE

RESEARCH METHODOLOGY

3.01Research Design36

3.02Data sources and Methods of collection36

3.03Population of the study36

3.04Sample size and sampling technique36

3.05Research Instrument37

3.06Measurement of variables37

3.06Method of data presentation and analysis37

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.01Data Presentation and Discussion38

4.02Respondents’ Characteristics38

4.03Test of Hypothesis48

CHAPTER FIVE

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

5.01Summary of Findings53

5.02Conclusions53

5.03Recommendations54

Bibliography56

Appendix / Questionnaire59