ABSTRACT
This research work topic is Impact of Total Quality Management on corporate productivity in Nigerian Bottling Company, Kaduna. This begin with a brief background of the study that introduce the subject matter, also statement of the problem is also highlighted which is the reason why the researcher undertook the study to exploit such problems and come up with solutions, the objective of the study is discuss to see how total quality is important in the organization, in chapter two which is aimed in discussing the main body of the study which is review of literature. It consists of quality, quality determinants, the benefit of total quality management to the organization, and the challenges of total quality management, the researcher also employs the use of research methodology to collect data fro m sample size of 80, in Nigerian Bottling Company, the research work adopt is survey method of research using questionnaire designed with likert rating scale to gather and analyzed the data. The data were presented, analyzed and tested in chapter four of the project in conclusion and recommended some ways to improve on quality in the organization.
TABLE OF CONTENTS
Title pagei
Declarationii
Approval Pageiii
Dedicationiv
Acknowledgmentv
Abstractvi
Table of Contentsvii
CHAPTER ONE: INTRODUCTION
1.1Background of the Study1
1.2Statement of the Problem3
1.3Objectives of the Study5
1.4Significance of the Study5
1.5Research Questions6
1.6Scope of the Study7
1.7Limitation of the Study7
1.8Definition of Terms8
CHAPTER TWO: LITERATURE REVIEW
2.1Introduction10
2.2Quality10
2.3Quality Determinants12
2.4Total Quality Management14
2.5Principles of Total Quality Management18
2.6Circumstances of Total Quality Management20
2.7Benefit of Total Quality Management21
2.8Application of Total Quality Management22
2.9Challenges of Implementing Total Quality Management25
2.10Quality Management System Audit/Review27
2.11Tools and Techniques for Quality Improvement28
2.12Chapter Summary31
CHAPTER THREE: METHODOLOGY
3.1Introduction32
3.2Research Design33
3.3Area of Study33
3.4Population of the Study33
3.5Sample Size and Sampling Technique34
3.6Instrument of Data Collection34
3.7Validation of the Instrument35
3.8Reliability of Instrument35
3.9Method of Data Collection35
3.10Method of Data Analysis36
CHAPTER FOUR:
DATA PRESENTATION AND ANALYSIS
4.1Introduction37
4.2Characteristics of Respondents38
4.3Data Presentation and Analysis39
4.4Summary of Findings48
4.5Discussion of Findings51
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1Summary53
5.2Conclusion54
5.3Recommendations55
Bibliography58
Appendix I
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