The Impact of Training On the Performance of the Employees in A Company: A Case Study of Mobile Telecommunication Network (MTN)

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TABLE OF CONTENTS

Declaration .................................................................................................. .i

Approval. ..................................................................................................... ii

Dedication ................................................................................................. .iii

Acknowledgment ........................................................................................ .iv

Table of Contents ......................................................................................... v

List of tables ............................................................................................... ix

List of figures ............................................................................................... x

Abstract ...................................................................................................... xi

CHAPTER ONE ............................................................................................ 1

INTRODUCTION ........................................................................................... l

1. 1 Background of the study ......................................................................... 1

1.2 Statement of the problem ........................................................................ 1

1. 3 Purpose of the study ............................................................................... 2

1.4 Objectives of the study ............................................................................ 2

1.5 Research questions ................................................................................. 2

1. 6 Scope of the study .................................................................................. 2

1.6.1 Geographical scope .............................................................................. 3

1.6.2 Content scope ..................................................................................... 3

1.6.3 Time scope .......................................................................................... 3

1. 7 Significance of the study ......................................................................... 3

CHAPTER TWO ........................................................................................... .4

LITERATURE REVIEW .................................................................................. 4

2.0 Introduction .......................................................................................... .4

2.1 DEFINITION AND AIMS OF TRAINING ..................................................... 4

2.2 The Training Cycle .................................................................................. 5

2.3 The Need for Training ............................................................................. 5

2.4 The Relationship between Training performance ....................................... 5

VI

2.5 Identification of Training Needs ............................................................... 7

2.6 Types of training in companies ................................................................ 8

2. 7 The role of training on employee performance ........................................... 9

CHAPTER THREE ...................................................................................... 12

METHODOLOGY ........................................................................................ 12

3.0 Introduction ......................................................................................... 12

3 .1 Research design ................................................................................... 12

3.2 Area and population of study ................................................................. 12

3.3 Sample framework. ............................................................................... 12

3.4 Sample size .......................................................................................... 13

3.5 Sample technique ................................................................................. 13

3.6 Sample procedure ................................................................................. 13

3. 7 Data collection instruments .................................................................. 14

3.8 Source of data collection ....................................................................... 14

3.9 Data processing and analysis ................................................................ 15

3.9.1 Editing .............................................................................................. 15

3.9.2 Coding .............................................................................................. 15

3.9.3 Tabulation ......................................................................................... 16

3 .10 Ethical procedure ............................................................................... 17

3.11 Anticipated limitations of the study ...................................................... 17

CHAPTER FOUR ........................................................................................ 18

PRESENTATION, ANALYSIS AND DISCUSSION OF THE FINDINGS ............... 18

4.0 Introduction ......................................................................................... 18

4.1 Socio-demographic Characteristics ........................................................ 18

4.1.1 Age of the respondents ...................................................................... 19

4.1.2 Marital Status of the respondents ...................................................... 21

4.1.3 Sex of the respondents ...................................................................... 21

4 .1.4 Educational status of the respondents ................................................ 22

4.2 The relationship between training and performance of employees ............ 24

vu

4.3 Purpose of training on the performance of employees in MTN .................. 24

4.4 Types of training used by MTN to boost employee performance ................ 27

CHAPTER FIVE .......................................................................................... 30

SUMMARY, CONCLUSION AND RECOMMENDATIONS ................................. 30

5.0 Introduction ......................................................................................... 30

5.1 Summary of the study ........................................................................... 30

5.2 Conclusions ......................................................................................... 31

5.4 Recommendations ................................................................................ 32

5.4 Areas for further research ..................................................................... 33

REFERENCES ............................................................................................ 34

APPENDICES: APPENDIX I: RESEARCH Questionnaire ................................. 35

APPENDIX II: BUDGET ............................................................................... 38


ABSTRACT The research on the impact of training on the performance of the employees in the company was conducted in Mobile Telecommunication Network (MTN) telecommunication company, the biggest Telecommunication Company in Uganda with its headquarters in Nakasero, Kampala-Uganda's capital. The research was guided by the objectives of the study which included; establishing the relationship between training and performance of employees, to find out the role of training on the performance of employees in MTN, and examining the types of training used by MTN to boost employee performance. The research came up with different findings on different research questions. On the establishing the relationship between training and performance of employees, the research found that there was a strong relationship between training and performance of employees in MTN as the respondents reported high turnover on employees once they access training in organizations. On the role of training on the performance of employees in MTN, the research revealed that; increase in number of trained personnel, suitability of enterprise needs, coping-up with new technology developments, increase employee motivation and risk management are the answers given by the researchers on this research question. On examining the types of training used by MTN to boost employee performance, the research found out that, on-the-job training, offthe-job techniques, lectures, role playing and simulation, programmed learning and audiovisual method are one of the major purposes why MTN trains its employees. The researcher later concluded that there is a strong relationship between training and the performance of employees in MTN and that there is need for training in MTN so as to boost the performance of employees. The researcher recommended that there is need for more training of employees, promotion of job rotations among others so as to reduce costs by MTN.


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APA

LILIAN, G (2022). The Impact of Training On the Performance of the Employees in A Company: A Case Study of Mobile Telecommunication Network (MTN). Afribary. Retrieved from https://afribary.com/works/the-impact-of-training-on-the-performance-of-the-employees-in-a-company-a-case-study-of-mobile-telecommunication-network-mtn

MLA 8th

LILIAN, GALO "The Impact of Training On the Performance of the Employees in A Company: A Case Study of Mobile Telecommunication Network (MTN)" Afribary. Afribary, 14 Jul. 2022, https://afribary.com/works/the-impact-of-training-on-the-performance-of-the-employees-in-a-company-a-case-study-of-mobile-telecommunication-network-mtn. Accessed 09 Aug. 2022.

MLA7

LILIAN, GALO . "The Impact of Training On the Performance of the Employees in A Company: A Case Study of Mobile Telecommunication Network (MTN)". Afribary, Afribary, 14 Jul. 2022. Web. 09 Aug. 2022. < https://afribary.com/works/the-impact-of-training-on-the-performance-of-the-employees-in-a-company-a-case-study-of-mobile-telecommunication-network-mtn >.

Chicago

LILIAN, GALO . "The Impact of Training On the Performance of the Employees in A Company: A Case Study of Mobile Telecommunication Network (MTN)" Afribary (2022). Accessed August 09, 2022. https://afribary.com/works/the-impact-of-training-on-the-performance-of-the-employees-in-a-company-a-case-study-of-mobile-telecommunication-network-mtn