The Impact of Work-Life Conflict on Job Satisfaction: A Comparative Study of Diamond Bank, Access Bank and Skye Bank

ABSTRACT

The purpose of the study is to determine the impact of work-life conflict on job satisfaction. The study was to study the relationship between work flexibility and job satisfaction. The descriptive survey research design was used because the whole population cannot be effectively studied. For the purpose of this research three banks was selected. A sample of one hundred (100) staff was selected using non-random sampling technique, the data collected from questionnaire was analyzed with statistical package for social science (SPSS) using correlation coefficient at 5% level of significance. The findings revealed that there is a relationship between work flexibility and job satisfaction. The study recommended that organization should provide flexible work hours and parental leave to employees. 

   

KEYWORDS: work-life conflict, job satisfaction, work flexibility, family commitment.

TABLE OF CONTENTS 

Title Pagei

Certificationii

Dedicationiii

Acknowledgementiv

Abstractv

Table of Contentvi-viii

CHAPTER ONE

INTRODUCTION

Background to the study1-4

Statement of Research problem4-6

Aim and Objectives of the study6-7

Research Questions7

Research Hypotheses7

Justification /significance of the study8

Scope and Delimitation of Study8-9

CHAPTER TWO

LITERATURE REVIEW

2.01Concept of  work-life conflict10-14

2.02Work-family conflict and family-work conflict defined14-15

2.03Nature of work-life conflict15-16

2.04Conflict reasons and forms16

2.04.1Time Demands16

2.04.2Stress due to role overloading17-18

2.04.3Bahaviour-based conflict18-19

2.05Consequences and symptoms of work-life conflict19-21

2.06Family interference with work21-23

2.06.1Parenting and paid work23

2.06.2Mothering23-24

2.06.3Fathering24-25

2.07Theories from social psychology of work and family conflict25

2.07.1Attachment25-26

2.07.2Social role theory 26-27

2.07.3Gender construction theory and group norm theory27-28

2.08Job satisfaction28-30

2.09Theories of job satisfaction30-31

2.09.1The facet model of job satisfaction31-34

2.09.2Job characteristics theory35-38

2.10The importance of job satisfaction38

2.10.1Employee performance38-40

2.10.2Employee absenteeism40

2.10.3 Employee turnover40

2.11Relationship between work-life conflict and job satisfaction41-45

2.12Relationship between work flexibility and job satisfaction45-48

2.13Relationship between work stress and job satisfaction48-49

2.14Managing work-life conflict in the organization49

2.14.1Promoting family-friendly policies50-51

2.14.2Socialization tactics51-52

2.14.3Merge family, leisure and work52-53

2.14.4High involvement work practices 53-54

CHAPTER THREE

RESEARCH METHODOLOGY

3.01Research Design55

3.02Data sources and Methods of collection55

3.03Population of the study55

3.04Sample size and sampling technique55-56

3.05Research Instrument56

3.06Measurement of variables56

3.06Method of data presentation and analysis57

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.01.1Data Presentation and Discussion58

4.01.2Respondents’ Characteristics58-68

4.02Test of Hypothesis68-72

CHAPTER FIVE

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

5.01Summary of Findings73

5.02Conclusions73-74

5.03Recommendations74

Bibliography75-77

Appendix / Questionnaire78-81