The main objective of this study was to examine the influence of water supply
services on consumer’s choice of water meter focusing post and pre-paid water
meters in the selected water Authorities in Tanzania. Specifically, the study aimed to
examine the influence of access, delivery, and affordability of water service on
consumer’s choice of post and pre-paid water meters. The random sampling was
used to select the sample size of this study which involve 100 customers from
Songea and Mbeya water Authorities and purposive sampling was used to select two
Managers from both water Authorities as key informants. The study used both
primary and secondary data whereby the data were collected through questionnaire
for survey and checklist for the key informants’ interview. The collected data were
processed and analyzed by using SPSS software and Excel. The surveyed data were
presented by using descriptive statistics and inferential statistics such as, logistic
regression and chi-squire whereby the qualitative data were analyzed by content
analysis to prove the results. The study found that, both access of water services,
water service delivery and affordability of service influence the consumer’s choice
on metering systems whether it is postpaid or pre- paid water meters. The overall
access of service in terms of time used (p=0.006) and a place to pay (p=0.035) are
significant at p=0.05. Hence, they are important factors for the choice of water meter.
The service delivery measured by safety of the meter (p=0.024) and availability of
spare parts are significant, while equal exchange p=0.90 is nonsignificant at
(p=0.05). Which shows safety of the meter and availability of spare parts as the key
factor for choosing water meter. Additionally, affordability of water service i.e. cost
of water (p=0.057 non-significant), Cost of meter (p=0.035) Willingness to pay has
(p=0. 0025) are significant all at p=0.05. Results depict that, cost of meter and
willingness to pay affect significantly the choice of water meter. Therefore, choosing
water meter depends on the access of water, service delivery and affordability of
water services. It is safe to conclude that the intervention of pre-paid water meters
against post- paid water meters should consider water supply services because it
influences the choices of customers.
The Public Access, L (2021). The Influence Of Water Supply Services On Consumer’s Choice Of Water Meter: A Case Of Water Meters In The Selected Water Authorities In Tanzania. Afribary.com: Retrieved May 13, 2021, from https://afribary.com/works/the-influence-of-water-supply-services-on-consumer-s-choice-of-water-meter-a-case-of-water-meters-in-the-selected-water-authorities-in-tanzania
Library, The Public Access. "The Influence Of Water Supply Services On Consumer’s Choice Of Water Meter: A Case Of Water Meters In The Selected Water Authorities In Tanzania" Afribary.com. Afribary.com, 26 Apr. 2021, https://afribary.com/works/the-influence-of-water-supply-services-on-consumer-s-choice-of-water-meter-a-case-of-water-meters-in-the-selected-water-authorities-in-tanzania . Accessed 13 May. 2021.
Library, The Public Access. "The Influence Of Water Supply Services On Consumer’s Choice Of Water Meter: A Case Of Water Meters In The Selected Water Authorities In Tanzania". Afribary.com, Afribary.com, 26 Apr. 2021. Web. 13 May. 2021. < https://afribary.com/works/the-influence-of-water-supply-services-on-consumer-s-choice-of-water-meter-a-case-of-water-meters-in-the-selected-water-authorities-in-tanzania >.
Library, The Public Access. "The Influence Of Water Supply Services On Consumer’s Choice Of Water Meter: A Case Of Water Meters In The Selected Water Authorities In Tanzania" Afribary.com (2021). Accessed May 13, 2021. https://afribary.com/works/the-influence-of-water-supply-services-on-consumer-s-choice-of-water-meter-a-case-of-water-meters-in-the-selected-water-authorities-in-tanzania