ABSTRACT
Organizational performance improvement is considered a critical requirement for
improved water services in the country. This study on organizational performance
improvement of urban water supply and sanitation authorities in Tanzania through human
resource management was based on a study of Dar es Salaam city, Morogoro and Moshi
urban water supply and sanitation authorities with the aim of contributing to ways of
improving water supply and sanitation services through human resource management in
Tanzania.
Both primary and secondary data were collected and analyzed using a combination of
qualitative and quantitative methods. The findings of the study indicate that existing
organizational performance improvement initiatives in the three urban water authorities
were slow in staff recruitment. Findings point to failure of human resource management
officers in the three urban water supply and sanitation authorities to successfully put in
place and implement effective human resource policies and strategies. Consequently, there
has been poor performance of staff in their duties, particularly in the supply of water and
sanitation services to the public. It was further found that there was lack of cooperation
between human resource management officers, other employees and customers.
To rescue the existing situation the study recommends improved human resource
management initiatives in all the three urban water authorities. These include among other
things, formulation and implementation of dynamic policies to guide recruitment and
retention of skilled staff. This is expected to reduce activities and operational costs thereby
improving organizational performance.
Mokiwa, P (2021). The Performance Of Urban Water Supply And Sanitation Authorities Through Human Resource Management In Tanzania: The Case Of Urban Water Supply And Sanitation Authorities Of Dar Es Salaam, Mor. Afribary. Retrieved from https://afribary.com/works/the-performance-of-urban-water-supply-and-sanitation-authorities-through-human-resource-management-in-tanzania-the-case-of-urban-water-supply-and-sanitation-authorities-of-dar-es-salaam-morog
Mokiwa, Peter "The Performance Of Urban Water Supply And Sanitation Authorities Through Human Resource Management In Tanzania: The Case Of Urban Water Supply And Sanitation Authorities Of Dar Es Salaam, Mor" Afribary. Afribary, 25 Apr. 2021, https://afribary.com/works/the-performance-of-urban-water-supply-and-sanitation-authorities-through-human-resource-management-in-tanzania-the-case-of-urban-water-supply-and-sanitation-authorities-of-dar-es-salaam-morog. Accessed 26 Apr. 2024.
Mokiwa, Peter . "The Performance Of Urban Water Supply And Sanitation Authorities Through Human Resource Management In Tanzania: The Case Of Urban Water Supply And Sanitation Authorities Of Dar Es Salaam, Mor". Afribary, Afribary, 25 Apr. 2021. Web. 26 Apr. 2024. < https://afribary.com/works/the-performance-of-urban-water-supply-and-sanitation-authorities-through-human-resource-management-in-tanzania-the-case-of-urban-water-supply-and-sanitation-authorities-of-dar-es-salaam-morog >.
Mokiwa, Peter . "The Performance Of Urban Water Supply And Sanitation Authorities Through Human Resource Management In Tanzania: The Case Of Urban Water Supply And Sanitation Authorities Of Dar Es Salaam, Mor" Afribary (2021). Accessed April 26, 2024. https://afribary.com/works/the-performance-of-urban-water-supply-and-sanitation-authorities-through-human-resource-management-in-tanzania-the-case-of-urban-water-supply-and-sanitation-authorities-of-dar-es-salaam-morog