The Role Of Anger In Managerial Effectiveness

ABSTRACT

The aim of this study was to investigate the role

of anger on managerial effectiveness. To this end, a

sample of male managers in a South African financial

organisation completed questionnaires on the

experience of anger, the expression of anger, and Type

A behaviour. Managerial effectiveness was assessed in

terms of the behavioural dimensions of the

organisation's assessment centre and performance

appraisal, as well as a managerial achievement

quotient. A factor analysis computed separately for ,

the 11 assessment centre dimensions and the 11

performance appraisal criteria revealed three

orthogonal factors in both analyses. Product moment

correlation coefficients were calculated between all

the variables, including the new factor scores. The

performance appraisal factor labled "Emphasising

Quality in Solution and Production" was significantly

correlated with trait anger point), and the

performance appraisal factor labled "Maintaining

Supportive Interpersonal Relationships" was

significantly correlated with state anger

point), trait anger point), anger expression

point), and Type A behaviour point).

The assessment centre factors labled "Making and

Communication Decisions" and "Interpersonal Planning"

correlated significantly with anger expression

point) and trait anger

Finally, the managerial achievement quotient

correlated positively and significantly with Type A

behaviour

methodological issues confronted in the present

research may provide new insight for future

investigations regarding stress and organisational

psychology.