The Role Of Commercial Banks On The Performance Of Small Scale Businesses In Uganda: A Case Study Of Barclays Bank, Kampala Branch Kampala-Uganda

ABSTRACT

:he study sought to establish the role of commercial banks on the performance of small scale

msinesses and was driven by three objectives. These were; to establish the relationship

ietween Barclays Bank and the performance of small scale businesses, to identify the

;hallenges facing Barclays Bank in trying to improve the performance of small scale

)usinesses of their customers and how they could be, and to find out the roles played by

Barclays Bank on the performance of small scale businesses in Kampala. To achieve these

Jbjectives, the researcher sampled fifty (50) respondents from Barclays Bank.

The research was guided by three research questions. The first research question sought to

find out how Barclays Bank would help its customers to improve the performance of these

small scale businesses, the second question sought to find out the problems faced by Barclays

bank and the measures to solve these problems, and the third research question sought to find

out the services Barclays Bank provides to its customers such as those operating small scale

businesses in Kampala.

The findings revealed that; many small scale businesses have not fully benefited from the

services provided by Commercial banks such as high interest rates charged by the

commercial banks, difficulty in accessing the services provided by commercial banks, high

levels of illiteracy among others limited the customers or owners of small scale businesses

from fully benefiting from these Commercial banks most especially Barclays

These challenges faced by the small scale businesses has limited them to obtain funds in

tenns of loans which they could have used to improve on their investments and performance

hence resulting to the poor perfo1mance and collapse of many small scale businesses

operating in Kampala and other parts of the country.

There is need for the government, owners of small scale businesses and the management of

the commercial banks such as those from Barclays bank to work hand in hand so as to

efficiently solve the numerous problems that being faced by all these parties so as to improve

on their perfonnance to reap a better result.