The study was carried to establish the role of customer satisfaction and its effects on sales
volume (a case study of Toyota Uganda). it was guided by a number of objectives which
were to examine the factors that affect customer satisfaction, to determine ways to
improve customer satisfaction, establish factors that determine sales volume, and to
establish ways on how to improve sales.
The study mainly concentrated on Toyota motor vehicles users. The study focused on
Toyota Uganda to determine the impact of customer satisfaction and its effects on sales
volume since the company was faced with stiff competition and rivalry from other
companies questionnaires were issued out and random interviews was also carried out on
the target population of 50 respondents. The research findings examined that there are a
numbers of features that were needed by different categories of respondents due to
personal reasons such as cheap price of product.
The findings of the study show that, there are a number of effects on customer
satisfaction on the sales volume ofthe company, the findings reveled factors which affect
consumers attitudes such as price, quality, packaging, color and economic situation, the
factors that affect customer satisfaction. Ways to improve customer satisfaction. Establish
factors that determine sales volume. Establish ways on how to improve sales.
The research concluded that in order to improve on sales performance as a factor of
customer satisfaction, businessmen should establish systems to monitor how their
customers perceive the quality and quantity of the customer care service provided to
them and to find out solution in case of negativity in order to ensure stable sales
continuous sales increases and customer satisfaction
From the research findings the following recommendations can be emphasized that for
high customer satisfaction scores the company should ensure it performs very highly on
all possible variables and soft issues of staff courtesy and ease of company contact. The
company should improve on customer care, improving quality of the product, more staff
and training and relationship building which will increase the customer satisfaction.
YASIN, S (2021). The Role Of Customer Satisfaction And Its Effects On Sales Volume: A Case Study Of Toyota Uganda. Afribary. Retrieved from https://afribary.com/works/the-role-of-customer-satisfaction-and-its-effects-on-sales-volume-a-case-study-of-toyota-uganda
YASIN, SSEMPIJJA "The Role Of Customer Satisfaction And Its Effects On Sales Volume: A Case Study Of Toyota Uganda" Afribary. Afribary, 11 Jun. 2021, https://afribary.com/works/the-role-of-customer-satisfaction-and-its-effects-on-sales-volume-a-case-study-of-toyota-uganda. Accessed 23 May. 2022.
YASIN, SSEMPIJJA . "The Role Of Customer Satisfaction And Its Effects On Sales Volume: A Case Study Of Toyota Uganda". Afribary, Afribary, 11 Jun. 2021. Web. 23 May. 2022. < https://afribary.com/works/the-role-of-customer-satisfaction-and-its-effects-on-sales-volume-a-case-study-of-toyota-uganda >.
YASIN, SSEMPIJJA . "The Role Of Customer Satisfaction And Its Effects On Sales Volume: A Case Study Of Toyota Uganda" Afribary (2021). Accessed May 23, 2022. https://afribary.com/works/the-role-of-customer-satisfaction-and-its-effects-on-sales-volume-a-case-study-of-toyota-uganda