ABSTRACT
The desire to write on this particular topic “The Roles of Secretary As a Public Relations Officer” grew out of the present significant roles secretaries play in business organizations in their day to day activities. Secretaries therefore, as the stronghold or life write of organizations should be well trained in public Administrations.
This project report will be useful and helpful to students studying Public Administration and secretarial studies in the universities and polytechnics. However, I have taken the pain to present this project report in a tense and simple language so as to make it readable and comprehensive to any of the users.
The project report is divided into five chapters.
Chapter one – Introduction discusses the background of the study, the statement of problem the question raised by the problem to which this research work seeks to answer.
Chapter two – Review of Related Literature discusses facts drawn from related literatures.
Chapter three – Research Methodology deals with the method intended to be used in finding answers to the research. The population to be covered, the instrument used as well as the method of data analysis.
Chapter four – Data Presentation and Analysis discusses the data collected through the methodology.
Chapter five – summary and Conclusion deals with the summary of the finding.
Conclusions are then drawn from the summary and recommendations we made
TABLE OF CONTENTS
Title Pagei
Approval Pageii
Dedicationiii
Acknowledgementiv
Table of contentv
List of Tablesviii
Abstractix
CHAPTER ONE
1.0Introduction1
1.1Background to the Study1
1.2Statement of Problem3
1.3Objectives of the Study5
1.4Scope of the Study6
1.5Research Questions6
1.6Significance of the Study7
1.7Definition of Terms 8
CHAPTER TWO
2.0Review of Related Literature 9
2.1Who is a Secretary?9
2.2Classification of Secretaries11
2.3Secretarial Cadres and Qualification13
2.4The Meaning of Public Relations14
2.5The Importance of Public Relation17
2.6Avenue of Practicing Public Relations19
2.7Human Relations21
2.8Duties of a Secretary to Customers23
2.9Duties of a Secretary to Customers25
2.10Duties of a Secretary to Members of Staff32
2.11Summary of the Related Literature 33
CHAPTER THREE
3.0Research Methodology35
3.1Research Design35
3.2Area of the Study35
3.3Population of the Study36
3.4Sample and Sampling Procedure36
3.5Instrument for Data Collection37
3.6Validation of the Instruments37
3.7Reliability of the Instrument38
3.8Administration of the Research Instrument38
3.9Method of Data Analysis39
CHAPTER FOUR
4.0Data Presentation and Analysis40
Introduction40
CHAPTER FIVE
5.0Findings, Discussion of Results,
Conclusion and Recommendations 50
5.1Implication of the Research Finding50
5.2Discussion of Results 51
5.3Conclusion52
5.4Recommendation55
5.5Suggestion for further research57
5.6Limitation of the study57
References58
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