I. To examine the impact of customer relationship management on customer retention.
II. Queue related issues that customer face every day in the banking hall. how it relates to CRM effective loyalty.
Ogosi, T. & Ogosi, T (2018). Impact of Customer Relationship Management on Customer Retention. Afribary. Retrieved from https://afribary.com/works/tope-olukotun-1to-5-3
Ogosi, Thelma, and Thelma Ogosi "Impact of Customer Relationship Management on Customer Retention" Afribary. Afribary, 12 May. 2018, https://afribary.com/works/tope-olukotun-1to-5-3. Accessed 12 Sep. 2024.
Ogosi, Thelma, and Thelma Ogosi . "Impact of Customer Relationship Management on Customer Retention". Afribary, Afribary, 12 May. 2018. Web. 12 Sep. 2024. < https://afribary.com/works/tope-olukotun-1to-5-3 >.
Ogosi, Thelma and Ogosi, Thelma . "Impact of Customer Relationship Management on Customer Retention" Afribary (2018). Accessed September 12, 2024. https://afribary.com/works/tope-olukotun-1to-5-3