There has been growing interest in CRM in recent years in business and other fields of study and practice (Balaram&Adhikari, 2010; Becker et al., 2009; Dimitriadis& Steven, 2008; Ozgener&Iraz, 2006). The concept of CRM has grown over the years in explaining loyalty of customers to a particular business. Various studies on CRM have established that the establishment of a good relationship with clients is the mainstay of having loyal customers that bring much business than non-loyal customers (...
For businesses, an efficient working capital management is a vital component of success and survival; in terms of both profitability and liquidity. The crucial part in managing working capital is required maintaining its liquidity in day-to-day operation to ensure its smooth running and meet its obligation. Liquidity is a precondition to ensure that a firm is able to meet its short-term obligations and its continued flow can be guaranteed from a profitable venture (Gitman, 2005). The successf...
There has been growing interest in CRM in recent years in business and other fields of study and practice (Balaram & Adhikari, 2010; Becker et al., 2009; Dimitriadis & Steven, 2008; Ozgener & Iraz, 2006). The concept of CRM has grown over the years in explaining loyalty of customers to a particular business. Various studies on CRM have established that the establishment of a good relationship with clients is the mainstay of having loyal customers that bring much business than non-loyal custom...
ABSTRACT The major thrust of this study is to examine the impact of leadership in the performance of an organization. The success or failure of an organization (whether formal or informal, public or private) could be attributed to the leadership style adopted by the leader. A leader is saddled with the responsibility of setting the pace, giving direction, and piloting the affairs of any organization. In this research, the National Petroleum Corporation is to be used as case study. The impac...
Abstract: The whole concept of organization orderliness is discipline. This involves tacking rightful and wrongful doing in the Company; as such disciplinary action is taking against the wrongful staff. Also discipline and disciplinary action is the most vital aspect in any organization. In order to ensure the success of the management staff should be discipline so that to maintain continuity and also keep the organization going. Furthermore, the disciplinary procedures of the organization in...
