Expanding the manufacturing sector is a major
part of the government‟s Vision 2030 economic development plan to transform
Kenya into a middle-income country by growing the manufacturing to account for
20% of GDP by 2030 which is nearly twice today‟s level, at 10.6%. Addressing
some outstanding constraints in the manufacturing sector is the panacea of
achieving the goals. The main objective of this study is to evaluate the
effects of TQM practices on performance of manufacturing firms in Nyeri County.
The specific objectives of this study are to assess how top management
commitment, customer focus, continuous improvement and employee training affect
the performance of the manufacturing firms in Nyeri County. The literature
review identifies what other researchers have done in the area of TQM practices
on performance of firms globally and locally. The study sought to determine the
relationship between the dependent and independent variables. The study was
based on the Deming‟s theory, resource-based theory and the institutional
theory. The manufacturing firms under study were twelve in Nyeri County and
emphasis was placed on the top management. The staff comprises of managers in
finance, marketing, production, procurement, research and development, quality
assurance, human resource with a total of 75 persons considered. The study
adopted a census owing to the small number of respondents involved.
Questionnaires were used for data collection. Data analysis entails descriptive
statistics which encompass frequencies and percentages. Inferential statistics
by use of the SPSS program entailing the chi-square to test causal relations
and regression was done. The study found out that continuous improvement had a
positive influence on performance of manufacturing firms in Nyeri County.
Employee training had a positive influence on performance. Top management
commitment had a positive influence on performance. Customer focus positively
influenced performance. The study concludes that manufacturing organizations
were kept neat and clean at all times. Production equipment was maintained well
according to maintenance plans. Manufacturing organization used Statistical
Process Control (SPC) programs for process control. Selection and recruitment
process in their organization was effective (in terms of the objectivity and
„right man for the right job‟). Communication was open and continues in three
directions: up, down and across. Senior executive insisted on accuracy and
reliability of all information and communications within the organization
AfroAsia, R (2021). Adoption Of Total Quality Management Practices And Performance Of Manufacturing Firms In Nyeri County, Kenya. Afribary.com: Retrieved June 18, 2021, from https://afribary.com/works/adoption-of-total-quality-management-practices-and-performance-of-manufacturing-firms-in-nyeri-county-kenya
Research, AfroAsia. "Adoption Of Total Quality Management Practices And Performance Of Manufacturing Firms In Nyeri County, Kenya" Afribary.com. Afribary.com, 06 Jun. 2021, https://afribary.com/works/adoption-of-total-quality-management-practices-and-performance-of-manufacturing-firms-in-nyeri-county-kenya . Accessed 18 Jun. 2021.
Research, AfroAsia. "Adoption Of Total Quality Management Practices And Performance Of Manufacturing Firms In Nyeri County, Kenya". Afribary.com, Afribary.com, 06 Jun. 2021. Web. 18 Jun. 2021. < https://afribary.com/works/adoption-of-total-quality-management-practices-and-performance-of-manufacturing-firms-in-nyeri-county-kenya >.
Research, AfroAsia. "Adoption Of Total Quality Management Practices And Performance Of Manufacturing Firms In Nyeri County, Kenya" Afribary.com (2021). Accessed June 18, 2021. https://afribary.com/works/adoption-of-total-quality-management-practices-and-performance-of-manufacturing-firms-in-nyeri-county-kenya