APPRAISAL SYSTEM AND INSTITUTIONAL PRODUCTIVITY

ABSTRACT

1 ile research was mainly to examine appraisal system and institutional productivity in

S:.anbic Bank Limited ( Wandegeya Branch)

1 ne objectives were to identify the methods of Appraisal, Hurdles in the appraisal system

and appraisal factors in the Stanbic Bank (Wandegeya Branch.)

F om the study findings it was revealed that call satisfaction survey, multi-rater method

a1 ~ appraisal methods in Stanbic Bank.

It was also revealed from the findings that inappropriate final judgment, delay in feed

b::ck, leakage of information were some of the hurdles in the appraisal system.

R ·sponse to the appraisal development plan (PDP), ability to deliver bad news criticizing

\\ ·ak performance were appraisal factors considered during the appraisal system.

R .. ·commendations were made which included:

- The encouragement of 360 evaluation/appraisal system which involved the views of

stake holders outside the bank for instance customers.

Another recommendation was to award appraisal duties to appraisers who have

enough job knowledge on the job being evaluated.

- Final internal evaluation was recommended instead of sending appraisal reports to the

Head Office at Crested Towers or the Mother Bank Standard Bank in Johannesburg

for final judgment.