ABSTRACT
Healthcare quality is a level of value provided by any healthcare resource as determine by some measurement. When a person gets good quality healthcare, it means that his or her care is based on the latest evidence from medical research. The objective was to determine quality gaps between NHIS subscribers’ expectations and their perceptions of quality of healthcare received at the Tamale Central Hospital. The NHIA facilities includes, health centres, clinics, hospitals, and cheap compounds to provide quality healthcare. The social determinants of health insurance includes income, age, education, attitude towards risk and geographical differences. The study design was cross sectional survey, and about 280 NHIS subscribers’ through systematic sampling were dministred (SERVQUAL) questionnaire. Descriptive analysis revealed that, majority (98%) of the NHIS subscribers’expected the hospital to use modern equipment to deliver healthcare. (96%) of the subscribers’ perceived the hospital to be delivering safe healthcare. A pair mean analysis of expected and perceived service revealed two statistically significant quality gaps of (p
ABDULAI, A (2021). Assessing The Gap Between National Health Insurance Clients’ Expectations And Their Perceptions Of The Quality Of Healthcare Received At The Tamale Central Hospital In The Tamale Metropolis. Afribary. Retrieved from https://afribary.com/works/assessing-the-gap-between-national-health-insurance-clients-expectations-and-their-perceptions-of-the-quality-of-healthcare-received-at-the-tamale-central-hospital-in-the-tamale-metropolis
ABDULAI, ALHASSAN "Assessing The Gap Between National Health Insurance Clients’ Expectations And Their Perceptions Of The Quality Of Healthcare Received At The Tamale Central Hospital In The Tamale Metropolis" Afribary. Afribary, 17 Apr. 2021, https://afribary.com/works/assessing-the-gap-between-national-health-insurance-clients-expectations-and-their-perceptions-of-the-quality-of-healthcare-received-at-the-tamale-central-hospital-in-the-tamale-metropolis. Accessed 27 Dec. 2024.
ABDULAI, ALHASSAN . "Assessing The Gap Between National Health Insurance Clients’ Expectations And Their Perceptions Of The Quality Of Healthcare Received At The Tamale Central Hospital In The Tamale Metropolis". Afribary, Afribary, 17 Apr. 2021. Web. 27 Dec. 2024. < https://afribary.com/works/assessing-the-gap-between-national-health-insurance-clients-expectations-and-their-perceptions-of-the-quality-of-healthcare-received-at-the-tamale-central-hospital-in-the-tamale-metropolis >.
ABDULAI, ALHASSAN . "Assessing The Gap Between National Health Insurance Clients’ Expectations And Their Perceptions Of The Quality Of Healthcare Received At The Tamale Central Hospital In The Tamale Metropolis" Afribary (2021). Accessed December 27, 2024. https://afribary.com/works/assessing-the-gap-between-national-health-insurance-clients-expectations-and-their-perceptions-of-the-quality-of-healthcare-received-at-the-tamale-central-hospital-in-the-tamale-metropolis