ABSTRACT
This research work was undertaken to examine the problems of quality control in manufacturing firms, the various techniques of quality control use in the firms and to assess the effectiveness and efficiency of their applications. This study also set to find out what manufacturing firms seek to achieve through quality control practice. To achieve these objectives, a study of Nigeria Breweries Plc, Enugu was carried out. A review of related literature was also under taken. Date was collected through distribution of questionnaires and the use of textbooks, newspapers, magazines, and journals. The method of statistical analysis used includes table and percentage while chi-square was used to test hypotheses formulated. From the study, it was discovered that quality control practice in manufacturing firms encountered problems as a result of the following; non-awareness of quality control techniques, inability to understand the need of customers, cost of application and management attitude. It was also discovered that manufacturing firm have some quality objectives they want to achieve through quality control practice. These include; creating a good corporate image, to meet consumer needs and create consumers satisfaction, to achieve lower cost in production etc. Based on the findings, it was recommended that training and seminars should be organized for the entire workers always, strict compliance to the established standard must be ensured and that job description should be properly done to help every staff know his or her role towards the achievement of the firm’s quality goals.
TABLE OF CONTENTS
Cover page --------i
Title page-------- -ii
Certified Page--------iii
Dedication--------iv
Acknowledgement-------vi
Abstract -------- -vii
CHAPTER ONE
Introduction
1.1Background of the study----- 1
1.2Statement of the problem---- 8
1.3Objective of the study----9
1.4Research Questions ------9
1.5Research Hypothesis -----10
1.6Significance of the study----11
1.7Scope of the study ------12
1.8Limitation of the study----12
1.9Definitions of Terms-----13
References
CHAPTER TWO
Review of Related Literature ----
2.1Theoretical Framework of the study ----16
2.2Conceptual Framework of the Study--19
2.3Historical Background of the study ---22
2.4Quality Analysis------26
2.5Quality Assurance --- --32
2.6Total Quality Management --- --33
2.7Quality Standard Establishment-- -36
2.8Factors Affecting Quality of a Product ---39
2.9Quality Control Techniques----40
2.10 Responsibility for Quality Control---45
2.11 Problems of Quality Control----46
2.12Prospect of Quality Control----48
References
CHAPTER THREE
Research Design and Methodology ---52
3.1Research Design ------52
3.2Area of the Study ------52
3.3Source of Data ------52
3.3.1 Primary Data-------52
3.3.2 Secondary Data------53
3.4Population of the study -----53
3.5Sample Size determination and Sampling Techniques 55
3.6Instrument for Data Collection----59
3.7Validity of the Instrument ----59
3.8Reliability of the Instrument----60
3.9Method of Data Presentation and Analysis -60
CHAPTER FOUR
4.1Data Presentation and Analysis of Data--62
4.2Testing of Hypothesis ------76
4.3Decision Rule -------79
CHAPTER FIVE
Summary of Findings, Conclusion and Recommendations
5.1Summary of Findings------86
5.2Conclusion --------88
5.3Recommendations -------89
5.4Suggestion for Further Research ---92
Bibliography
Appendix