Conflict And Organizational Performance A Case Study Of Sony Sugar Comp Any Southnyanza-Kenya

TABLE OF CONTENTS

APPROVAL ................................................................................................... .ii

DEDICATION ....................................................................................................... .iii

ACKN"OLEDGEMENT ...................................................................................... .iv

TABLE OF CONTENTS ..................................................................................... v

CHAPTER ONE ................................................................................................ 1

1.0 INTRODUCTION ......................................................................................... 1

1.1 Background of the study .................................................................................. 1

1.2 Problem Statement ....................................................................................... 2

1.3 Purpose of study .......................................................................................... 2

1.4 General objectives ......................................................................................... 2

1.4.1 Specific Objectives of the study ...................................................................... 3

1.5 Research questions ........................................................................................ 3

1.6 Hypothesis .................................................................................................. 3

1.7 Scope of the study ......................................................................................... 4

1.8 Significance of the study .................................................................................. 4

1.9 Conceptual framework ................................................................................. 5

CHAPTER TWO .................................................................................................. 6

LITERATURE REVIEW ....................................................................................... 6

2.0 Introduction .................................................................................................... 6

2.1 Understanding of organizational conflict ................................................................ 6

2.2 The cycle and phases of organizational conflict ........................................................ 6

2.3 Perpetrators of organizational conflict ................................................................... 7

2.4 Causes of organizational conflict ........................................................................ 7

2.5 The conflict process ....................................................... , ............................... 9

2.6 Effects of organizational conflict on performance ................................................... 1 O

2.7 Solutions for organizational conflict .................................................................. 12

2.8 Conclusion ................................................................................................ 14

VI

CHAPTER THREE .......................................................................................... 15

METHODOLOGY .......................................................................................... 15

3.0 Introduction .......................................................................................... 15

3.1 Research design ........................................................................................... 15

3.2 Sample selection .......................................................................................... 15

3.3 Sample size ................................................................................................ 15

3.4 Instrument to be used .................................................................................... 15

3.5 Study Procedure ....... , .................................................................................... 16

3.6 Methods ofDataAnalysis .............................................................................. 16

CHAPTER FOUR ............................................................................................ 17

DATA PRESENTATION AND INTERPRETAION ................................................... 17

CHAPTER FIVE ............................................................................................. 24

SUMMARY, CONCLUSIONS AND RECOMMENDATION ...................................... 24

5.0 Introduction ..................................................................................................... 24

5.1 Summary .................................................................................................. 24

5.2 Discussion .................................................................................................. 24

5.3 Conclusion ................................................................................................ 25

REFERENCES .............................................................................................. 26

APPENDIX 1: Research Questionnaire ................................................................... 27

APPENDIX 2 : Research Timetable ................................................................... .30

APPENDIX 3 : Budget Estimate ....................................................................... .31