Conflict Management And Staff Productivity In Golis Telecommunication Co. Puntland Somalia

This research study addresses the problem of determining the impact of conflict on staff productivity in G.T.C of Somalia .The failure in many organizations to have a fair and consistently high quality relationship between the supervisors and supervisees at the workplace is costly. In G.T.C Of Bosaso, Somalia has continuously experienced several conflict between management and staff such conflict have often lead to stoppage, distraction of company fields and drop down in monthly performance. The next step was to identify the research objectives , the objectives include: to determine the respondent's profile in terms of gender, age, level of education, type of employment 3nd length of service in the G.T.C Puntland Somalia, to determine types of conflict on ,taff productivity in G.T.C of puntland state of Somalia, to identify the level of existing ~onflict procedures styles in the G.T.C of Puntland of Somalia, and to establish the ·elationship between conflict procedures styles and staff productivity in the G.T.C of )untlnad Somalia. fhe research design was used a cross sectional survey design. Both quantitative and ~ualitative methods of data collection were used during the process of data collection. fhe research used self-administrated questionnaires to gather the necessary data, and ifter collection, the data was analyzed SPSS.