Conflicts And Organizational Performance: Case Study Of Center For Peace And Development

ABSTRACT

The purpose of the study was to establish the relationship between conflict and organizational

performance in Center for Peace and Development in Galkaio, Puntland, Somalia.

The objectives of the study were;

To find out the types of conflicting situations in Center for Peace and Development ; to

establish the effects of conflicts on performance of Center for Peace and Development; to

establish the ways of how to manage conflict in Center for Peace and Development.

Data was collected through use of questionnaires and interviews, and categories of respondents

were employees, including the managing director and the human resource manager and the study

covered 50 respondents. The data collected was analyzed by the use frequencies, percentages and

interpreted and then presented using tables.

The findings of the study indicated the following;

Conflicts had significant effects on performance of Center for Peace and Development and therefore, this hindered the attainment of the goals of Center for Peace and Development. The study further discovered that there should be ways of how to manage conflict in Center for Peace and Development.

In conclusion, Center for Peace and Development should set super- ordinate goals, use compromise, provide resources, alter structural variables and others in order to manage conflicts.