EFFECT OF ICT ON THE PERFORMANCE OF OFFICE MANAGERS IN SELECTED ORGANISATION IN KADUNA METROPOLIS

ABSTRACT

This

research work investigates the effect of ICT on the performance of office

managers in selected organisation in Kaduna Metropolis. ICT has enhanced the

proficiency of office managers on their jobs by enabling them to process

accurate and relevant information within the shortest possible time. The advent

of ICT has dramatically changed the roles and effectiveness of office managers

in offices; hence there is need for availability of ICT resources/equipment in

offices as well as acquisition of requisite skills and competencies by the

office managers. Four research questions guided the study, hence, structured

questionnaire was the only instrument used for data collection and 291copies of

this questionnaire were administered in three organisations in Kaduna

Metropolis, namely; Ministry of Information, Ministry of Budget and Economic

Planning, Keystone Bank, and Christ Ambassador College. Mean score and grand

mean were used to analyse the data. The study revealed that ICT has influenced

the performance of office managers in much different ways: speedy delivery of

information, accuracy and effectiveness at work. The researcher recommends

among others that organisation should procure the latest model of ICT

facilities to enhance office managers’ functions and create opportunity for

training and re – training of the office managers to be abreast with the new

changes and advancement.

TABLE OF CONTENT

Title page                                                                                                

i

Declaration                                                                                             

ii

Approval                                                                                                 iii

Dedication                                                                                               

iv

Acknowledgement                                                             

                      v

Abstract                                                                                                  

vii

Table of

content                                                                                      

viii  

CHAPTER ONE

INTRODUCTION

1.1           

Background of the Study                                                              

1

1.2           

Statement of the Problem                                                              

4

1.3           

Purpose of the Study                                                                      5

1.4           

Research Questions                                                                       

6

1.5           

Significance of the Study                                                               

6

1.6           

Scope of the Study                                                                         7

1.7           

Definition of Terms                                                                       

8

CHAPTER

TWO

REVIEW

OF RELATED LITERATURE

2.1     Introduction                                                                                  

9

2.2     The

concept of Information and Communication Technology       10

2.1.2  Development

of ICT                                                                 

    12

2.3     Types

of ICT                                                  

                              16

2.3.1  Sensing

Technologies                                                                     16                

2.3.2  Communication

Technologies                                                        16

2.3.3  Display

Technologies                                                                     20

2.3.4  Storage

Technologies                                                                     

20

2.4     Perception

of People towards ICT                                                 

21

2.5     Enhancing

the Performance of Office Managers                             22

2.5.1  Access

Information                                                                

        23

2.5.2  Performance

of Office Managers in Office Practice Cluster            24

2.5.3  Performance

of Office Managers in Internet Services Cluster         27

2.6     The

Office Manager and ICT                                                         

29

2.7     Summary

of Review                                                                      

32

CHAPTER THREE

METHODOLOGY

3.1     Introduction                                                    

                              34

3.2     Research

Design                                                                             34

3.3     Area

of the Study                                                                           34

3.4     Population

for the Study                                

                              35

3.5     Sample

Size and Sampling Techniques                                          36

3.6     Instrument

for Data Collection                       

                              37

3.7     Validation

of the Instrument                          

                              37

3.8     Administration

of the Instrument                                                  38

3.9     Analysis

Techniques                                                    

                 38

CHAPTER FOUR

DATA ANALYSIS AND INTERPRETATION

4.1     Introduction                                                    

                              40

4.2     Data

Analysis                                                                      

         40  

4.3     Summary

of Major Findings                               

                          49

4.4     Discussion

of Findings                                                                  

50

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

5.1     Summary                                                                   

                  52

5.2     Conclusion                                                     

                              53

5.3     Recommendation                                                                           54

 Reference                                                                                                   55