Effects of Conflicts On Employee Performance, A Case Study of South Nyanza (Sony) Sugar Company-Limited Kenya

ABSTRACT The research topic was chosen because most private and public sector industries do not believe that conflicts when dysfunctional leads to low performance and when positive leads to increased perf01mance. This made SONY Sugar Company to lag behind in operations and the poor performance was attributed to lack of ttust and reduced morale. The purpose of the study was to investigate the effects of conflicts on employee perfonnance of SONY Sugar Company LTD Kenya. Specific objectives revolved around the type of conflicts, their effects and their possible solution in the company. The study was collected using research design, research area, study population, sample size and sampling techniques of which a sample size of I 80 employees were chosen of which all responded. The research instrnments used were questio1maire and interview. The data obtained was analyzed and presented in tabular form, and in form of pie charts and bar graphs for easy interpretation. The findings revealed that conflicts have significant effects on organization perfonnance. The management paid little attention on conflicts to the extent that they do not know conflict resolution processes. It also discovered that the organization sometimes does not resolve conflicts which has led to poor performance, at the same time some conflicts are not reported and thus it is hard to know that people in the organization have differences. It was therefore rec01mnended that the organization have better policies to govern the conflict processes, train the management on how to resolve the conflict and to always try and resolve all the conflicts as rep01ied.