Effect of Emotional Intelligence on the Employee Performance Among Civil Servants in Osogbo, Osun State

ABTRACT 

Emotional intelligence is seen as an important factor for an organisation’s performance and development and it plays an important part in the performance of any organization today. 

The aim of this research is to investigate the impact of emotional intelligence on employees’ performance among the Civil Servants In Osogbo, Osun State, Nigeria. A structured questionnaire was administered to 240 respondents and 176 were dully filled and returned representing 73% response rate. The data of the study were analysed using regression analysis. Findings from this paper revealed that self-awareness, self-management, social awareness and relationship management are positively related to employees’ performance. The paper concludes that emotional intelligence is an important variable that creates awareness, help employees’ to learn from others, share knowledge and creates trust and concerns for others. Based on the findings, the study recommends that workshops, seminars and other sensitization programmes should be organised for Civil Servants in Osogbo, Osun State. This will help to inculcate on employees’ the need and relevance of emotional intelligence to life activities.  

Keywords: Emotional intelligence, self-awareness, self-management, social awareness, relationship management, employees’ performance.