EMPLOYEE PERCEPTION ABOUT PERFORMANCE APPRAISAL SYSTEM IN ST. THERESA’S HOSPITAL, NANDOM

ABSTRACT Performance appraisal is considered as one of the key human resource practices in recent times since it covers a variety of activities through which organisations seek to assess employees and develop their competences in order to enhance their performances. The study sought to examine health workers’ perception of the performance appraisal system in St. Theresa’s Hospital, Nandom in the Upper West region of Ghana. The study employed the quantitative approach and descriptive research design. The study randomly sampled 186 out of 360 health workers from the hospital and administered structured questionnaires to them. The study employed descriptive tools including frequencies and percentages in analysing the data. The study found that, health workers at the hospital were satisfied with the nature and purpose of the performance appraisal system. In a bid to improve upon health workers’ current level of satisfaction with the system, the study recommended that, authorities at St. Theresa’s Hospital should regularly review the performance appraisal system in order to improve upon its content. The study also recommended that, the hospital authorities should adopt more innovative strategies and techniques in order to make the system more purposeful. These strategies could include regular formal training programmes to help reduce subjective errors and ensure constant interaction between authorities and the health workers.