EVALUATION OF REWARD MANAGEMENT AT THE TRUST HOSPITAL IN ACCRA

ABSTRACT

Rewards are mostly used by organizations and institutions to recognize the efforts of hardworking, innovative, and dedicated employees. In most cases, they are meant to urge employees to maintain or increase performance, and also motivate others to improve on their work output. The general objective of the study was to examine the reward system in the Trust Hospital in Accra. The study was guided by the positivist philosophy of research – a quantitative approach. The sample size for the study was 153 respondents and the data collection was done with the use of questionnaires. The Chi-square for goodness fit, frequency tables and bar charts were used in analysing the data.

It was observed from the study that the Trust Hospital had various types of financial and non-financial reward packages used to motivate its workers, but the most frequent of all were bonuses, mortgage loans, educational loans, and fuel allowances. Free health care, training, and recognition packages were also given to the employees. Furthermore, the background characteristics of the respondents in the hospital (except for sex) had no effect on employees’ perceptions of fairness in the hospital’s reward system.

In conclusion, the general ambivalence shown about distributive justice and some other disagreements expressed, give cause for one to say that there is limited justice in the distribution of rewards at the Trust Hospital. It is, therefore, recommended that the management of the hospital should ensure ©University of Cape Coast

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transparency and fairness in the reward process, so as to ensure the trustworthiness of the system.