Factors Influencing the Intention and Adoption of E-Wallet in Malaysia

Table of contents

CHAPTER ONE4

INTRODUCTION4

1.1 Background of the Study4

1.2 Problem Statement6

1.3 Research Question7

1.4 Research Objective8

1.5 Key Definitions8

1.6 Organization of the Thesis9

1.7 Chapter Summary10

CHAPTER TWO11

LITERATURE REVIEW11

2.1 Unified Theory of Acceptance and Use of Technology (UTAUT)11

2.2 Technology Acceptance Model (TAM)12

2.3 Hypotheses Development12

2.3.1 Perceived Usefulness12

2.3.2 Perceived Ease of Use13

2.3.3 Perceived Trust13

2.3.4 Social Influence14

2.3.5 Facilitating Conditions15

2.3.6 Behavioral Intention and Actual Adoption15

2.4 Proposed Theoretical Framework16

2.5 Chapter summary17

CHAPTER THREE17

RESEARCH METHODOLOGY17

3.1 Research Methods18

3.2 Data collection18

3.3 Primary data18

3.4 Secondary data19

3.5 Construct measurements20

3,6 Validity and reliability of the research26

3.7 Chapter summary27

CHAPTER 428

Data Analysis28

PRESENTATION OF FINDINGS28

Discussion of Findings32

Hypotheses33

Confirmation of Hypotheses34

Summary of findings34

Limitations and suggestions34

CHAPTER 535

DISCUSSION, CONCLUSION, AND IMPLICATIONS35

5.0 Introduction35

5.1 Summary of Statistical Analysis35

5.2 Discussions of Major Findings36

5.2.1 Performance Expectancy36

5.2.2 Effort Expectancy36

5.2.3 Social Influence37

5.2.4 Facilitating Conditions37

5.2.5 Hedonic Motivation37

5.2.6 Price Value38

5.2.7 Habit38

Implications of the Study38

5.3.1 Theoretical Implication39

5.3.2 Managerial Implications39

5.4 Limitations of the Study and Recommendations for Future Research40

Conclusion41

Reference41