ABSTRACT The relationship between job characteristics and job satisfaction is well established in the literature. Although job satisfaction contributes to employee performance, it is unclear how job characteristics affect employee satisfaction. Anecdotal evidence shows that the ECG workers in Accra Headquarters do not stay on the job as expected and show tendencies of dissatisfaction. The hypothesis is that this may be due to factors beyond incomes levels. The overall characteristics of the ...
ABSTRACT This study assessed internal auditor independence in Ghana Education Service with evidence from Volta Region. Quantitative research methodology was adopted for the study hence the analyses were quantitative in nature. The study used descriptive survey as its research design and used the census method to select all internal auditors and their supporting staffs numbering 135, who served as sample size for the study. A structured close-ended questionnaire was the main instrument used f...
ABSTRACT The purpose of the study was to assess employees’ satisfaction at Olam (Ghana) Ltd. The target population of the study consisted of all employees (causal and permanent) of Olam (Ghana) Ltd. This included all categories of workers out of which a sample of 50 was selected and studied. Only descriptive statistics were used to analyse the data. The study found that the casual employees of the Company were not satisfied with the job that they were doing. This is apparent evidence that ...
ABSTRACT Microfinance institutions (MFIs) are seen as one of key ingredients in poverty reduction in Africa. Nevertheless, for them to achieve their goal of poverty reduction, their profitability is crucial. Several factors such as outreach, institutional environment, age, size and type of MFI affect the profitability of MFIs, but labour efficiency role and credit risk effect on profitability of MFIs have seen little attention. This study therefore, sets out to investigate the potential dete...
ABSTRACT This study examines the effect of elements of corporate governance on employee performance at St. Dominic Hospital, Akwatia. The literature reviewed discusses five variables of employee performance, organisational culture, organisational leadership, organisational structure, and internal systems and control. Data was collected, using a questionnaire, from a sample of 14 management members, 86 senior staff and 66 junior staff. Data obtained from each respondent was then entered into ...
ABSTRACT This study is a descriptive survey, which sought to find out the perception of employees of Ghana Highway Authority, Sunyani with respect to the extent to which these employees perceive training as influencing their work performance in the organization. It also sought to determine the factors considered when selecting employees for a training programme. Furthermore, the study also sought to find out the perception of the employees on the extent to which training affect their performa...
ABSTRACT This study was aimed at assessing the performance appraisal system of Provident Life Assurance Company Limited (PLAC). It therefore looked at the reasons for performance appraisals in the Company. In addition the study examined employees’ level of understanding of the performance appraisal system of the company and whether appraisal reports are used for their intended purposes. The last objective of the study was to measure the frequency of appraisals in a year within the company...
ABSTRACT The study set out to examine the credit risk management practices of the Amantin and Kasei Community Bank Limited. A mix of qualitative and quantitative research approaches was adopted in a cross-sectional research design. The General Manager, as well as the 15 loan officers for all the loan schemes, the Internal Auditors, Head of Operations and Accounts Department staff were purposively sampled for the study because of their direct involvement in credit management. Primary data on t...
ABSTRACT The need to do business ethically connot be understated. Besides, managing ethics in business is an uphill task. It for this reasonthat this study was conducted to confirm how ethics is managed in the operations of the Twifo Hemang Lower Denkyira Teachers’ Cooperative Credit Union. Participants of the study comprised 14 staff of the Cooperative and 350 members. Staffs of the union were selected purposefully and contributors were selected through the simple random sampling method. A...
ABSTRACT This study examined the impact of organizational culture on organizational performance at CAL Bank. Specifically, the study sought to find out the kinds of organizational culture practiced in CAL Bank, assess how Cal bank determine its performance indicators and finally examine the effects of CAL bank's culture on its performance. This study employed the case study design. The dependent variable in this study was organizational performance whilst that of the independent variable was...
ABSTRACT The Food and Drugs Authority is an organization mandated to control the manufacture, import, export, distribution, use and advertisement of food, drugs, cosmetics and household chemicals, medical devices and tobacco and its products to ensure that they are safe and of good quality. To ensure this function, training is very necessary to enhance the capacity of employees to perform their duties effectively and efficiently. The importance of training can only be appreciated with a clea...
ABSTRACT In today’s highly competitive market, it is expected of banks to deliver on promises, a fast and reliable service consistently. Anything shot of good quality service get customers dissatisfied. While dissatisfied customers are less likely to repeat transaction with the service provider, satisfied customers are more likely to repeat transactions and go ahead to share positive word-of-mouth. On this basis, the study sought to examine the perception of customers on service quality, a...
ABSTRACT A reliable supply of electricity is fundamental to a well-function economy. However, the increasing national demand for every energy in Ghana is far more than the supply resulting in load shedding of power. There are issues with underpricing, subsidizing, overstaffing, and inadequate maintenance of equipment especially with the distribution function by Electricity Company of Ghana (ECG). These problems are attributed to the natural monopoly of the company, hence, the call by the Gha...
ABSTRACT Plan Ghana as a Non-Governmental Organization in search for a good structure went through re-structuring in 2011 and adopted decentralization strategy, where every Programme Unit operates as a semi-autonomous unit. Study has shown that an appropriate organizational structure is contingent upon the many factors including the environment, in which the organization conducts its business. The major objective of the study is to examine the relationship between the Plan Ghana structure an...
ABSTRACT The main thrust of the study was it examine the impact of is mastery of a set of knowledge, attitude and behavior of UCC students. the research was conceptually framed by three research questions and three hypotheses. descriptive survey design involving the quantitative approach was used in the study. the target population of the I study was all UCC students. A sample size of 382 students was chosen for the study using Krejcie and Morgan (1970) sampling table of determination. some ...